Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Tatiana Gonzalez-Maldonado

Port Orange,FL

Summary

Experienced, organized, and detail-oriented retail professional with extensive knowledge of retail operations, product knowledge, and customer service. Proven track record of developing customer relationships and increasing sales. Highly motivated and hardworking, with a passion for growth and efficiency to meet company needs and enhance business performance. Operates effectively in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven.

Overview

11
11
years of professional experience

Work History

Cashier, Sales Floor Associate, & Stocker

Ross Dress For Less
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.

Assistant Manager

Cosmoprof
04.2023 - 01.2024
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Gained experience in customer service, providing assistance to customers with product inquiries and purchases
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Replenished products on shelves and in back stock to meet merchandising guidelines
  • Displayed ability to multitask efficiently while working in a fast-paced environment
  • Trained new employees on proper customer service and sales techniques
  • Exhibited knowledge of store policies related to returns and exchanges, discounts and promotions
  • Cleaned and disinfected store to preserve health of staff and customers
  • Recognized for consistently meeting daily sales goals established by management team
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Cashier, Sales Floor Associate

TJmaxx & Marshalls
06.2022 - 03.2023
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Administrative Assistant

Epic Personnel Partners
10.2021 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Sorted and distributed office paperwork according to company policy
  • Restocked office supplies and placed orders to maintain adequate stock levels
  • Performed research to collect and record industry data
  • Performed background checks on all new employees
  • Sent out employees to partnered companies for training and work
  • Collected information on employees for company records

Cashier, Sales Floor Associate & Pharmacy Floater

CVS Pharmacy
09.2019 - 09.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Unloaded truck bins and stocked up sales floor with new and existing merchandise
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Supported operations with filing, copying and faxing.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.

Volunteer

Marylin's Creations Salon and Spa
08.2013 - 10.2018
  • Offered personal services to customers such as manicures, pedicures, and updos
  • Assisted both manager and assistants with services such as haircuts, styles, and makeup application
  • Assisted with files and money management
  • Assisted customers with any questions or concerns in regards to salon and its operations
  • Assisted with special events or programs
  • Maintained clean, neat and operational facilities to serve salons needs
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered
  • Scheduled customer appointments and rearranged individual time slots to meet demand
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
  • Entertained children during cuts to allow guardians to fully focus on appointment services
  • Offered exceptional service and support to walk-in and scheduled customers

Education

Associates in General Studies -

Springfield Technical Community College
Springfield, MA

License - Full Specialist

Daytona College
Ormond Beach, FL
06-2026

High School Diploma - undefined

Phoenix Charter Academy
Springfield, MA
05.2018

Skills

  • Goal-Oriented
  • Customer Service
  • Adaptability
  • Organizational skills
  • Attention to detail
  • Goal Setting
  • Building Customer Loyalty
  • Creative Thinking
  • Cash handling expertise
  • Cleaning and sanitizing

Awards

  • Valedictorian of Phoenix Charter Academy's 2018 Senior Class
  • Dean's List of Springfield Technical Community College 2020

Languages

Spanish
Native or Bilingual

Timeline

Cashier, Sales Floor Associate, & Stocker

Ross Dress For Less
06.2024 - Current

Assistant Manager

Cosmoprof
04.2023 - 01.2024

Cashier, Sales Floor Associate

TJmaxx & Marshalls
06.2022 - 03.2023

Administrative Assistant

Epic Personnel Partners
10.2021 - 05.2022

Cashier, Sales Floor Associate & Pharmacy Floater

CVS Pharmacy
09.2019 - 09.2021

Volunteer

Marylin's Creations Salon and Spa
08.2013 - 10.2018

High School Diploma - undefined

Phoenix Charter Academy

Associates in General Studies -

Springfield Technical Community College

License - Full Specialist

Daytona College

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Tatiana Gonzalez-Maldonado