Tatiana Gonzalez Soltero
Raymond,WA
Summary
Dynamic leader with proven success in staff management and inventory control at South Bend Products. Excelled in customer service and bilingual communication, enhancing team efficiency and achieving revenue targets. Skilled in Microsoft Excel and Word, adept at training teams for peak performance. Demonstrated ability to increase productivity and maintain high satisfaction levels, seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Retail Manager
South Bend Products
05.2023 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Ross Dress for Less
07.2021 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Auto Processor
Pasha Group
08.2017 - 11.2019
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Led routine maintenance and troubleshooting tasks for reduced downtime.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Waitress
Las Maracas Mexican Restaurant
06.2009 - 03.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
South Bend High School
South Bend, WA06.2010
Skills
- Customer Service
- Cash Management
- Inventory Control
- Team Training
- Staff Management
- Schedule Management
- Bilingual (Spanish & English)
- Microsoft Word
- Microsoft Excel
Timeline
Retail Manager
South Bend Products
05.2023 - Current
Sales Associate
Ross Dress for Less
07.2021 - 10.2023
Auto Processor
Pasha Group
08.2017 - 11.2019
Waitress
Las Maracas Mexican Restaurant
06.2009 - 03.2019
High School Diploma -
South Bend High School
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