Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Hamilton

West Jordan,UT

Summary

Experienced customer relations professional with a proven track record of building and maintaining strong client relationships. Highly skilled in resolving customer issues and ensuring satisfaction. Excels in communication, problem-solving, and providing exceptional service. Adept at understanding customer needs and delivering personalized solutions. Continuously leveraging extensive experience to drive customer loyalty and enhance the overall customer experience.

Overview

6
6
years of professional experience

Work History

Dental Insurance Coordinator

Happy Tooth Pediatrics
10.2022 - 03.2025
  • Oversaw daily office operations and ensured smooth workflow
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Calculated patients' costs for services rendered and collected required payments
  • Maintained accurate and updated records invoices and support documents
  • Resolved customer inquiries regarding policy details, claims processing, and coverage options.
  • Facilitated communication, handling phone and email correspondence
  • Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.

Waitress Supervisor

Legends
06.2020 - 02.2024
  • Developed staff skills through training and mentoring
  • Trained and mentored new waitstaff, enhancing team efficiency and customer satisfaction.
  • Worked closely with management team to strategize long-term goals for restaurant's growth
  • Supervised daily operations, ensuring high standards of service and staff performance.
  • Listened to guest needs and responded promptly for personalized service
  • Motivated team performance with hands-on leadership style
  • Responded to guest concerns and complaints to achieve positive resolution
  • Enhanced client retention with exceptional customer service, building strong relationships.

Application Support Specialist

Deserve Inc
01.2019 - 08.2022
  • Troubleshoot and resolve basic technical issues related to computer systems, software applications, and networks
  • Provided first-level technical support to customers via phone, email, or chat, ensuring a high level of customer satisfaction
  • Maintained detailed documentation of customer interactions and resolutions in ticketing system
  • Assisted customers in navigating company website or application during support interactions
  • Provided remote technical support to clients using various communication channels
  • Escalated complex issues to higher-level support teams for resolution
  • Collaborated with team members to ensure seamless workflow and timely completion of projects.
  • Resolved application issues by diagnosing root causes and implementing effective solutions

Education

Diploma -

Herriman High School
05.2017

Skills

  • Technical Support
  • Computer Proficiency
  • Decision Making
  • Client Relations
  • Application support
  • Conflict Resolution
  • Customer service and assistance

Timeline

Dental Insurance Coordinator

Happy Tooth Pediatrics
10.2022 - 03.2025

Waitress Supervisor

Legends
06.2020 - 02.2024

Application Support Specialist

Deserve Inc
01.2019 - 08.2022

Diploma -

Herriman High School

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