Tatiana Hamilton
West Jordan,UT
Summary
Experienced customer relations professional with a proven track record of building and maintaining strong client relationships. Highly skilled in resolving customer issues and ensuring satisfaction. Excels in communication, problem-solving, and providing exceptional service. Adept at understanding customer needs and delivering personalized solutions. Continuously leveraging extensive experience to drive customer loyalty and enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Service Center Agent
Mountain America Credit Union
Utah
02.2025 - 05.2026
- Provided excellent customer service to customers with inquiries, complaints and requests for assistance in a timely manner.
- Handled financial transactions accurately and securely, including deposits, withdrawals, transfers, and loan payments.
- Reviewed existing accounts for potential upgrades or changes that could benefit the customer.
- Collaborated with other departments such as operations and lending to provide comprehensive solutions for customers.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Dental Insurance Coordinator
Happy Tooth Pediatrics
Millcreek, Utah
10.2022 - 12.2024
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Maintained accurate and updated records invoices and support documents.
- Resolved customer inquiries regarding policy details, claims processing, and coverage options.
- Facilitated communication, handling phone and email correspondence.
- Coordinated dental insurance claims processing, ensuring accuracy and compliance with policies.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
Application Support Specialist
Deserve Inc
Salt Lake City, Utah
01.2019 - 10.2022
- Troubleshoot and resolve basic technical issues related to computer systems, software applications, and networks.
- Provided first-level technical support to customers via phone, email, or chat, ensuring a high level of customer satisfaction.
- Maintained detailed documentation of customer interactions and resolutions in ticketing system.
- Assisted customers in navigating company website or application during support interactions.
- Escalated complex issues to higher-level support teams for resolution.
- Collaborated with team members to ensure seamless workflow and timely completion of projects.
Education
Diploma - undefined
Herriman High School
Herriman05.2017
Skills
- Decision Making
- Client Relations
- Conflict Resolution
- Customer service and assistance
- Teamwork and collaboration
- Attention to detail
Timeline
Service Center Agent
Mountain America Credit Union
02.2025 - 05.2026
Dental Insurance Coordinator
Happy Tooth Pediatrics
10.2022 - 12.2024
Application Support Specialist
Deserve Inc
01.2019 - 10.2022
Diploma - undefined
Herriman High School