SHANNON REYNOLDS
Atlanta,GA
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Overview
11
11
years of professional experience
Work History
Service Center Agent
Hewlett Packard Enterprise
09.2020 - Current
- Enhanced customer satisfaction by providing timely and accurate information on services, products, and policies.
- Reduced call wait times by efficiently addressing customer inquiries and resolving issues in a timely manner.
- Collaborated with team members to improve overall service center performance and streamline processes.
- Increased customer retention by delivering exceptional service and promptly resolving complaints or concerns.
- Ensured seamless communication between clients and internal departments by accurately documenting interactions and forwarding necessary information.
Customer Relations Specialist
College Football Hall of Fame
03.2014 - 01.2020
- Develop strong and trusted relationship with customers through timely and accurate communications
- Manage high volume of customer calls to ensure excellent customer service and satisfaction
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Assist in developing sales and marketing initiatives
- Generate customer reports on periodic basis.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
Guest Service Receptionist
Georgia Aquarium
01.2013 - 03.2014
- Adhere to the company guidelines, policies and procedures
- Greets visitors in a friendly, attentive way and address their needs promptly
- Supports the staff through administrative services and office coordination
- Provided accurate cashiering skills including operating a POS sales system generating admission sales in multiple categories and values, coupon redemption, and balancing of sales figures for deposit at the guest service and information desk.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
Education
Business Admin/Marketing -
Kennesaw State
Kennesaw, GA05.2012
Skills
- MS Office
- Customer Service
- Data Documentation
- Salesforce
- Computer Literate
- Communication and Interpersonal Skills
- Business Development
- Project Management
Personal Information
Title: CUSTOMER SERVICE SPECIALIST
Timeline
Service Center Agent
Hewlett Packard Enterprise
09.2020 - Current
Customer Relations Specialist
College Football Hall of Fame
03.2014 - 01.2020
Guest Service Receptionist
Georgia Aquarium
01.2013 - 03.2014
Business Admin/Marketing -
Kennesaw State
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