Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Manager

Diana Cotham

Wylie,TX

Summary

Dynamic Global Program Manager with extensive experience at Hewlett Packard Enterprise, adept in commercial card program management and compliance. Proven track record in implementing strategies that optimize operations and enhance client satisfaction. Strong skills in data analysis and effective communication, managing multi-million dollar programs across diverse geographies.

Overview

46
46
years of professional experience

Work History

Global Program Manager – Commercial Card

HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD
Plano, TX
01.2013 - 01.2024
  • Oversaw global corporate travel, meeting and purchasing card programs across 50 countries, managing over 40,000 cards and annual spend of $250 million to $1 billion.
  • Directed program management and operational requirements, ensuring compliance with business controls and policies.
  • Managed issuer contracts and relationships, focusing on KPIs, SOWs, and performance reviews.
  • Developed RFP requirements for an 18-month transition from a 27-year issuer to a new card issuer.

Global Card Implementation Project Manager

BANK OF AMERICA
Dallas, Texas
01.2011 - 01.2013
  • Contributed to formation of Global Commercial Card Implementation team.
  • Developed program strategies for rapid, accurate implementation across diverse geographies.
  • Streamlined internal processes by creating requirements, guides, and supporting procedures.
  • Designed training resources and tools to enhance implementation efficiency.

National Account Executive

CHASE PAYMENTECH SOLUTIONS
Dallas, Texas
01.2007 - 01.2011
  • Managed national merchant accounts generating over $5M in net revenue and $5B in card volume.
  • Oversaw portfolio management, including contract renewals and pricing proposals.
  • Conducted bi-annual performance reviews for clients to demonstrate value and growth.
  • Developed cost-management strategies for credit and debit card acceptance, focusing on interchange cost analysis.

Director / Manager Account Development

AMERICAN EXPRESS
Plano, Texas
01.1996 - 01.2006
  • Developed strategy and goals for five account managers overseeing client relationships and retention.
  • Managed client accounts, focusing on expansion and profitability for 70+ Fortune 500 accounts.
  • Implemented Purchasing Card strategies to enhance operational efficiency.
  • Accountable for approximately $800M spend volume across AR, OK, TN, and TX.
  • Fostered customer satisfaction through targeted retention initiatives and growth strategies.

Materiel Administration Manager

ITT AEROSPACE-COMMS DIVISION
Ft. Wayne, IN
01.1993 - 01.1996
  • Managed administrative functions for Materiel Director pertaining to Purchasing, Materials Management, Shipping, Receiving, and Logistics; facilitated adoption of Purchasing Card program.

Criminal Investigation Associate

HARRISON, AR POLICE DEPARTMENT
Harrison, AR
01.1991 - 01.1992
  • Assist Chief of Police and Captain of Criminal Investigation through effective management of department administration and budget

Budget & Fiscal Officer

NEBRASKA STATE MILITARY DEPARTMENT
Lincoln, NE
01.1978 - 01.1991
  • Prepared and managed State, Federal, and local budgets efficiently.
    Supervised 10 accounting clerks to ensure accurate financial reporting.

Education

Bachelor of Business Administration - Business Management

American InterContinental University
05-2007

Skills

  • Commercial card industry knowledge
  • Global program management
  • Program design and implementation
  • Policy, process, and procedure development
  • Effective communication
  • Risk & compliance management
  • Data analysis capabilities
  • Training development and presentation
  • Project management
  • Organizational skills
  • Detail-oriented
  • Microsoft Office Suite

Affiliations

IOCP – Institute of Commercial Payments

Timeline

Global Program Manager – Commercial Card

HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD
01.2013 - 01.2024

Global Card Implementation Project Manager

BANK OF AMERICA
01.2011 - 01.2013

National Account Executive

CHASE PAYMENTECH SOLUTIONS
01.2007 - 01.2011

Director / Manager Account Development

AMERICAN EXPRESS
01.1996 - 01.2006

Materiel Administration Manager

ITT AEROSPACE-COMMS DIVISION
01.1993 - 01.1996

Criminal Investigation Associate

HARRISON, AR POLICE DEPARTMENT
01.1991 - 01.1992

Budget & Fiscal Officer

NEBRASKA STATE MILITARY DEPARTMENT
01.1978 - 01.1991

Bachelor of Business Administration - Business Management

American InterContinental University
Diana Cotham