Diana Cotham
Wylie,TX
Summary
Dynamic Global Program Manager with extensive experience at Hewlett Packard Enterprise, adept in commercial card program management and compliance. Proven track record in implementing strategies that optimize operations and enhance client satisfaction. Strong skills in data analysis and effective communication, managing multi-million dollar programs across diverse geographies.
Overview
46
46
years of professional experience
Work History
Global Program Manager – Commercial Card
HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD
Plano, TX
01.2013 - 01.2024
- Oversaw global corporate travel, meeting and purchasing card programs across 50 countries, managing over 40,000 cards and annual spend of $250 million to $1 billion.
- Directed program management and operational requirements, ensuring compliance with business controls and policies.
- Managed issuer contracts and relationships, focusing on KPIs, SOWs, and performance reviews.
- Developed RFP requirements for an 18-month transition from a 27-year issuer to a new card issuer.
Global Card Implementation Project Manager
BANK OF AMERICA
Dallas, Texas
01.2011 - 01.2013
- Contributed to formation of Global Commercial Card Implementation team.
- Developed program strategies for rapid, accurate implementation across diverse geographies.
- Streamlined internal processes by creating requirements, guides, and supporting procedures.
- Designed training resources and tools to enhance implementation efficiency.
National Account Executive
CHASE PAYMENTECH SOLUTIONS
Dallas, Texas
01.2007 - 01.2011
- Managed national merchant accounts generating over $5M in net revenue and $5B in card volume.
- Oversaw portfolio management, including contract renewals and pricing proposals.
- Conducted bi-annual performance reviews for clients to demonstrate value and growth.
- Developed cost-management strategies for credit and debit card acceptance, focusing on interchange cost analysis.
Director / Manager Account Development
AMERICAN EXPRESS
Plano, Texas
01.1996 - 01.2006
- Developed strategy and goals for five account managers overseeing client relationships and retention.
- Managed client accounts, focusing on expansion and profitability for 70+ Fortune 500 accounts.
- Implemented Purchasing Card strategies to enhance operational efficiency.
- Accountable for approximately $800M spend volume across AR, OK, TN, and TX.
- Fostered customer satisfaction through targeted retention initiatives and growth strategies.
Materiel Administration Manager
ITT AEROSPACE-COMMS DIVISION
Ft. Wayne, IN
01.1993 - 01.1996
- Managed administrative functions for Materiel Director pertaining to Purchasing, Materials Management, Shipping, Receiving, and Logistics; facilitated adoption of Purchasing Card program.
Criminal Investigation Associate
HARRISON, AR POLICE DEPARTMENT
Harrison, AR
01.1991 - 01.1992
- Assist Chief of Police and Captain of Criminal Investigation through effective management of department administration and budget
Budget & Fiscal Officer
NEBRASKA STATE MILITARY DEPARTMENT
Lincoln, NE
01.1978 - 01.1991
- Prepared and managed State, Federal, and local budgets efficiently.
Supervised 10 accounting clerks to ensure accurate financial reporting.
Education
Bachelor of Business Administration - Business Management
American InterContinental University
05-2007
Skills
- Commercial card industry knowledge
- Global program management
- Program design and implementation
- Policy, process, and procedure development
- Effective communication
- Risk & compliance management
- Data analysis capabilities
- Training development and presentation
- Project management
- Organizational skills
- Detail-oriented
- Microsoft Office Suite
Affiliations
IOCP – Institute of Commercial Payments
Timeline
Global Program Manager – Commercial Card
HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD
01.2013 - 01.2024
Global Card Implementation Project Manager
BANK OF AMERICA
01.2011 - 01.2013
National Account Executive
CHASE PAYMENTECH SOLUTIONS
01.2007 - 01.2011
Director / Manager Account Development
AMERICAN EXPRESS
01.1996 - 01.2006
Materiel Administration Manager
ITT AEROSPACE-COMMS DIVISION
01.1993 - 01.1996
Criminal Investigation Associate
HARRISON, AR POLICE DEPARTMENT
01.1991 - 01.1992
Budget & Fiscal Officer
NEBRASKA STATE MILITARY DEPARTMENT
01.1978 - 01.1991
Bachelor of Business Administration - Business Management
American InterContinental University
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