Directed global travel and expense programs with annual spend exceeding $100M, supporting domestic and international business travel across multiple regions.
Developed and executed global travel strategies aligned with corporate objectives, financial goals, traveler experience, and risk management requirements.
Managed strategic supplier relationships and contract negotiations with airlines, hotels, travel management companies (TMCs), ground transportation providers, payment partners, and travel technology vendors.
Negotiated and maintained global travel agreements, driving cost savings, service enhancements, traveler benefits, and supplier performance improvements.
Oversaw global corporate card programs, including policy development, card issuance, compliance monitoring, supplier management, and spend optimization.
Managed relationships with major card providers, including American Express, Visa, and Mastercard programs, ensuring operational efficiency and maximizing rebate opportunities.
Administered and optimized SAP Concur Travel & Expense, including system configuration, policy management, workflow enhancements, reporting, testing, user support, and global implementations.
Led Concur deployments, upgrades, and integrations with HR, Finance, ERP, expense, and travel booking platforms.
Designed and delivered global training programs for travelers, executives, travel arrangers, and stakeholders on travel policies, expense compliance, and travel technology platforms.
Developed and maintained global travel and expense policies, ensuring compliance with corporate governance, audit requirements, and regulatory standards.
Managed Travel Management Company (TMC) relationships, including service delivery, operational performance, SLA compliance, issue resolution, and Quarterly Business Reviews (QBRs).
Established vendor governance frameworks, performance scorecards, and KPI reporting to measure supplier performance and drive continuous improvement.
Led Duty of Care and travel risk management initiatives, partnering with Security, HR, Legal, and external providers to support traveler safety and crisis response.
Directed travel program analytics and reporting, including spend management, supplier utilization, policy compliance, traveler behavior, savings tracking, and executive dashboards.
Implemented global hotel, airline, ground transportation, and payment strategies to improve traveler satisfaction while controlling costs.
Served as the executive subject matter expert for travel, expense, and corporate card programs, advising senior leadership on spend optimization, supplier strategy, traveler experience, compliance, and risk mitigation.
Senior Global Travel Manager
International Paper
Memphis, TN/Remote
11.2022 - 02.2024
Managed the day-to-day operations of the corporate travel program while driving strategic initiatives and operational improvements to enhance efficiency and traveler experience.
Partnered closely with the Travel Management Company (TMC) to ensure seamless booking support, itinerary changes, and traveler assistance for IP employees.
Led and managed multiple cross-functional projects through disciplined project management practices, ensuring consistent execution and successful implementation.
Collaborated with Global Procurement teams, including Sourcing, Analytics, Strategic Vendor Management, Program Management, and Transformation, to support global initiatives and share operational best practices.
Conducted vendor Quarterly Business Reviews (QBRs), monitored contractual obligations, and ensured both internal stakeholders and suppliers met established service expectations and performance standards.
Guided internal stakeholders through Travel & Expense program processes by providing user communication, education, training, and ongoing support.
Supported Duty of Care initiatives and addressed environmental, safety, and travel-related risk management considerations within the travel program.
Tracked and managed regional and global contracts, providing status updates and oversight of active agreements across countries and business units.
Developed and managed reporting related to travel spend, policy compliance, travel trends, exception reporting, and in-policy/out-of-policy analysis.
Oversaw compliance with Travel & Expense policies through Concur administration, monitoring, and user communication.
Provided Concur system expertise, including support, administration, and coordination of global implementations and enhancements.
Fostered and maintained strong internal and external stakeholder relationships to support program objectives and operational success.
Ensured corporate Travel & Expense card utilization aligned with company travel policies and compliance requirements.
Sr. Global Travel Operations Manager - Netflix
TripActions
Santa Monica/Remote, United States
05.2019 - 09.2022
Developed, oversaw, and managed global day-to-day travel operations for Netflix, ensuring a high level of service, operational efficiency, and traveler support.
Managed strategic travel partnerships and vendor relationships to optimize service delivery, traveler experience, and overall program performance.
Maintained and enhanced travel systems, tools, and resources, including oversight of the internal travel portal and serving as the subject matter expert for travel technologies such as Concur.
Led quarterly business reviews (QBRs) with travel vendors to evaluate program utilization, analyze spend trends, monitor service performance, and negotiate mutually beneficial terms and operational improvements.
Monitored and managed high-risk travel situations and led travel crisis response efforts, ensuring timely issue resolution, traveler safety, and effective escalation management.
Partnered with Finance and Account Management teams to develop, implement, and maintain global travel policies, procedures, and compliance standards.
Provided training, communication, and ongoing support to internal and external stakeholders regarding travel policies, systems, and program initiatives.
Managed the global hotel program, including supplier relationships, preferred property strategies, and traveler accommodation initiatives.
Monitored travel industry trends, market developments, and emerging best practices, implementing program enhancements where appropriate.
Maintained accurate and up-to-date travel content, policies, and resources on the internal travel site to support effective employee communication and program accessibility.
Global Travel Operations Manager
ALTOUR
Los Angeles, CA
04.2014 - 11.2019
Managed the day-to-day operations of a 35-member travel team supporting the Lionsgate and MGM Entertainment accounts, ensuring high service levels, operational efficiency, and client satisfaction.
Led the implementation and onboarding of new client accounts, including team resource allocation, Concur Online Booking Tool (OBT) configuration, process integration, and end-user training.
Supported the development and response process for existing and prospective client RFPs, ensuring accuracy, customization, strategic alignment, and competitive positioning.
Facilitated regular business reviews with global partners and executive leadership, delivering travel performance metrics, spend analysis, operational reporting, and strategic recommendations.
Developed and maintained strong cross-functional business relationships with stakeholders, department leaders, and senior executives across global organizations.
Led the development of scalable service delivery models capable of supporting fluctuating program demands while maintaining operational consistency and service excellence.
Analyzed data, market trends, and industry research to identify opportunities for operational improvements, cost savings, risk mitigation, and long-term program value.
Designed and implemented operational processes and controls to reduce costs, improve efficiencies, and minimize financial and operational risk.
Drove process improvement initiatives to enhance organizational effectiveness, optimize workflows, strengthen team performance, and support long-term operational growth and scalability.
Senior Travel Operations Manager
Luxe Travel Management
Irvine, CA
04.2011 - 03.2014
Led the development of a scalable service delivery platform that support fluctuations in the programs demand.
Reviewed and approved all vendor contracts prior to finalizing. Managed Concur OBT for all new and existing accounts.
Trained, coached and mentored staff to ensure smooth adoption of the new client travel program.
Developed appropriate travel policy for all accounts to ensure compliance.
Coordinated quarterly leadership workshops to educate team members on best practices to optimize productivity.
Ensured quality processes and tools are incorporated into all daily activities to drive process efficiencies, standardization and optimization and continuous improvement.
Managed all high touch accounts with strong focus on achieving high levels of client praises and loyalty.
Contributed to development and implementation for travel booking processes, procedures and systems to reduce costs by 50%.
Launched quality assurance practices for each phase of development.
Director of Operations, Travel Division
Ten-X/Auction.com
05.2005 - 03.2011
Provided senior management with data relating to employee and department productivity, performance and profitability. Created a global travel policy to ensure compliance at all levels.
Oversaw day-to-day production activities in accordance with business objectives. Assisted the team members in balancing priorities and managing their workload so team KPIs are consistently achieved.
Maintained and monitored optimal service configuration of centralized services such as Concur OBT, meeting and ticketing department. Provided advice and guidance to management and associates about upcoming travel initiatives. Support process initiatives by meeting regularly with travel leadership to discuss current and upcoming actions, events or issues. Design and develop strategic plans, roadmaps, budget and resource plans in support of the program’s operations.
Global Travel Manager
CCI, Inc
06.1999 - 04.2005
Responsible for Domestic and International reservations, ticketing for VIP's, and management utilizing Sabre global distribution system.
Implemented a travel policy and procedures to effectively reduce travel costs.
Contract negotiations with domestic and international airlines, hotels and car rental agencies. Conducted training and change management processes to improve operations.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Managed vendor relationships and negotiations for hotel/air/car/etc.
Introduced enhance ways of working to ensure all travelers have up to date profiles & reconcile charges to the correct departments & project codes. Lead Travel & Expense audits.
Education
Certification - Travel Management
American Travel Institute
Mission Viejo, CA
BA - Business Management
Memphis State University
Memphis, TN
Skills
Sabre and Apollo global distribution systems
Microsoft Office, Excel, Powerpoint, and Access
Wide-ranging familiarity of sales automation, Salesforce, Concur, Egencia