Tatiana Hernandez
Wilmington
Summary
Throughout my career, I have consistently demonstrated my ability to lead PeopleOps teams, develop strategic HR initiatives, and drive positive organizational change. My experience spans a wide range of HR functions, including talent acquisition, employee relations, performance management, benefits administration, and compliance. I have successfully managed HR departments in both large corporations and fast-growing startups, adapting to the unique needs of each environment while maintaining a focus on excellence. My leadership skills extend beyond traditional HR responsibilities. I am a strong advocate for employee development and engagement, fostering a collaborative and empowering work environment. I have a track record of developing and implementing diversity and inclusion initiatives that have led to increased employee satisfaction and a more diverse workforce.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior People Operations Lead
Civicactions
10.2021 - Current
- Owned the transition to a structured Annual Review Season, collaborating closely with the COO and CTO
- This included organizing 8 management training sessions totaling 20 hours, from concept to delivery, and training and supporting a management team of 30, including executive management
- Managed the processing and auditing of performance evaluations in CultureAmp for 110 employees, oversaw a performance budget of $530,000 and conducted budget analysis, and made necessary payroll adjustments.
- Developed and implemented the company's career pathing process by designing a structured framework that outlines clear career progression routes for employees
- This involved assessing current job roles, identifying necessary skills and competencies for advancement, and collaborating with department heads to ensure alignment with organizational goals
- Created detailed career maps and development plans, integrating performance reviews, training programs, and mentorship opportunities to support employee growth
- Regularly updated the career pathing process based on feedback and evolving business needs, ensuring it remained relevant and effective in fostering employee development and retention.
- Designed, implemented, and guided new hires through a comprehensive virtual onboarding program, ensuring a seamless transition into the company and fostering engagement from day one.
- Implemented the Company's Employee Recognition Program ERP, which involves systematically identifying and rewarding outstanding employee performance, fostering a culture of appreciation, and enhancing overall morale and productivity.
- Developed the company's compensation principles and conduct annual competitive compensation analyses, preparing proposals for executive review to ensure our compensation packages remain competitive and equitable.
- Facilitator of the DEIA Committee, honoring my commitment to championing diversity, equity, inclusion, and accessibility by creating and delivering company-wide training programs, while also driving overall PeopleOps excellence within the organization.
- Administered CultureAmp, designing and creating company surveys to gather employee feedback and insights; meticulously analyzed data to identify trends, strengths, and areas for improvement, and provided strategic recommendations to leadership to enhance employee engagement, satisfaction, and overall organizational effectiveness.
- Develop, implement, and maintain HR policies and procedures to ensure consistent application and compliance across the organization.
- Conduct thorough and impartial investigations into employee complaints, workplace incidents, and policy violations
Human Resources Manager
NYC Administration for Children Services
04.2019 - 10.2021
- Managed a team of HR associates.
- Implemented and maintained HR inquiry system "AskHR" supporting 7K agency employees
- System received hundreds of requests monthly, including providing information, responding to HR related inquiries, and processing HR transactions regarding employment services, timekeeping, payroll, compliance/investigation, performance management, and recruitment/retention.
- Conducted full-scale recruitment and hiring activities including job posting management, screening, interviewing, and onboarding via Oracle/Peoplesoft
- Manages timesheet and leave approvals, job notice preparation, and title/salary changes.
- Collaborated with HR Directors and senior leadership to establish both short-term and long-range divisional strategies.
- Acted as Access Control Liaison responsible for issuing company IDs, updating access permissions, and reviewing security details for discrepancies to ensure the safety and integrity of the organization
Operations Manager
City of New York
08.2014 - 04.2019
- Defined and implemented procedures, guidelines, and best practices for the Administrative Services Unit.
- Fulfilled HR transactions regarding employment services, timekeeping, payroll, compliance/investigation, performance management, and recruitment/retention.
- Orchestrated and managed hiring logistics, such as staff placement, computer setup, staff moves, equipment requests, and document and supply preparation.
- Acted as Access Control Liaison responsible for issuing company IDs, updating access permissions, and reviewing security details for discrepancies to ensure the safety and integrity of the organization's facilities and systems.
- Managed a team within the Administrative Services unit.
- In collaboration with IT, implemented company-wide ticketed system powered by Service Now
- As admin, oversaw, delegated and fulfilled tickets pertaining to HR, IT, Purchasing and Facilities.
Office Manager
City of New York
05.2007 - 08.2014
- Worked for NYC Environmental Protection, Human Resources Administration, and NYC Transportation.
- HRBP within unit: managing employee relations, addressing concerns, workforce planning and ensuring a positive work environment.
- Handled requests for new hires, conducting interviews, and facilitating the onboarding process to meet the unit’s staffing needs.
- In collaboration with IT, planned and created roadmap for transition to Customer Management System CMS which included trainings, accounts creations, and maintenance.
- Drafted and prepared fiscal OTPS budgets/reports, submitted purchase requisitions using the FMS/Direct Order system, and monitored unit budgets/spending as the unit Fiscal Officer.
- Conducted customer investigations using various tools, including the CIS, Bureau of Applications, Accurint, Lexus Nexus, and ACRIS.
Education
Master of Science -
Mercy University
08.2022
Bachelor of Arts -
College of New Rochelle
06.2014
Skills
- HR Operations
- Executive Coaching
- Management Training
- Process Standardization and Improvement
- FMLA
- Employee Relations
- Onboarding / Offboarding
- HR Compliance
- Benefits Enrollment and Support
- Employment Law
- People Management
- Compensation
- Talent Acquisition
- Performance Management
- Career Development
- Data Configuration and Analysis
Certification
- Senior Certified Professional - SHRM-SCP
- Diversity, Equity, Inclusion and Belonging - Academy to Innovate HR (AIHR)
- Workplace Mental Health Ally - Society for Human Resources Management (SHRM)
- Strategic HR Leader - Academy to Innovate HR (AIHR)
Tools
- Oracle
- Jira
- Google Suite
- Microsoft Suite
- HRIS
- ATS
- CultureAmp
- FMS
- CompAnalyst
- ServiceNow
- Unanet
- Trello
- CityTime
- RFID Systems
Timeline
Senior People Operations Lead
Civicactions
10.2021 - Current
Human Resources Manager
NYC Administration for Children Services
04.2019 - 10.2021
Operations Manager
City of New York
08.2014 - 04.2019
Office Manager
City of New York
05.2007 - 08.2014
Master of Science -
Mercy University
Bachelor of Arts -
College of New Rochelle
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