Tatiana Hernandez
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Nevada Department Of Corrections
04.2024 - Current
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Supported reentry programs that prepared inmates for successful integration into society.
Correctional Officer
Texas Department Of Criminal Justice
03.2022 - 04.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Customer Fulfillment Associate
Amazon
08.2021 - 03.2022
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Ensured accurate invoice generation by diligently reviewing each order before submission.
- Coordinated with shipping carriers to swiftly resolve any delivery-related issues or concerns from customers.
Cashier Team Lead
Pete's Fresh Market
08.2020 - 08.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Garden Associate
Home Depot
05.2020 - 08.2020
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Improved garden safety by identifying hazards and implementing corrective measures.
Cashier
Chipotle
02.2019 - 08.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Rich South High School
Richton Park05.2021
Skills
First Aid Training
Emergency Response
De-Escalation Techniques
Conflict resolution skills
Self-defense tactics
Stress Tolerance
Firearms Training
Safety and Security
First Aid Certification
Multitasking Abilities
Team building
Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Nevada Department Of Corrections
04.2024 - Current
Correctional Officer
Texas Department Of Criminal Justice
03.2022 - 04.2024
Customer Fulfillment Associate
Amazon
08.2021 - 03.2022
Cashier Team Lead
Pete's Fresh Market
08.2020 - 08.2021
Garden Associate
Home Depot
05.2020 - 08.2020
Cashier
Chipotle
02.2019 - 08.2020
High School Diploma -
Rich South High School
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