Tatiana Hernandez
Las Vegas,NV
Summary
Professional in hospitality industry with strong experience in providing exceptional service and ensuring customer satisfaction. Adept at team collaboration, maintaining high standards, and adapting to changing needs. Skilled in communication, multitasking, and handling high-pressure environments. Known for reliability and focus on achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospitality Server
Four Seasons Hotel
02.2022 - Current
- Contributed to event planning and execution, delivering exceptional service for special occasions and large parties.
- Upheld a welcoming atmosphere by greeting guests upon arrival and promptly addressing any special requests or accommodations needed throughout their visit.
- Consistently received positive feedback from guests and management alike for exceptional service delivery and dedication to maintaining high standards in hospitality.
- Collaborated with kitchen staff to ensure prompt service and accurate order fulfillment.
- Assisted in menu development, optimizing dish presentation and incorporating seasonal ingredients for fresh offerings.
- Supported restaurant revenue goals by upselling appetizers, desserts, beverages, or promotional items when appropriate opportunities arose during guest interactions.
- Managed high-volume seating arrangements, maintaining an organized flow of guests during peak hours.
- Strong communication and interpersonal skills to build rapport with guests and team members.
- Ability to work efficiently in a fast-paced environment, maintaining exceptional standards under pressure.
- Attention to detail and passion for delivering a high-end customer experience
Customer Service
Tri County Furniture Service
05.2018 - 06.2021
- First point of contact for customers to dispatch service technicians to perform repair or cleaning service on furniture via phone and email
- Managed cancellations and rescheduling of appointments for technicians and customers, communicating expectations
- Provided phone assistance to technicians (e.g locating residence, communicating delays)
- Documented service calls and appointments for data collection
- Supported internal email communication with customers
Sales Associate
Champs Sports
11.2019 - 02.2020
- Assisted customers with shoe and clothing purchases, helping proper sizing, color choices, prices and POS completion
- Performed cleaning tasks to ensure tidiness during shift
Student Employee
UNLV Lied Library
09.2017 - 05.2019
- Managed front desk by checking in patrons, answering the phone and assisting any questions
- Organized all reading material in the back that was to be taken out for research
Sales Associate
JCPenney's
11.2016 - 08.2017
- Primarily supported children's department, maintaining the floor merchandise
- Cash register
- Cleaning fitting rooms
Education
Some College (No Degree) -
UNLV
Las Vegas, NV12-2026
Project Management Certification -
UNLV
Las Vegas, NV10-2024
Skills
- Microsoft Office Suite
- Data Entry
- Customer Service
- Data Analysis & Reporting
- Scheduling
- Problem-solving
- Technical Proficiency
- Multi-tasking skills
- Collaboration & Teamwork
Certification
Project Management Professional (PMP) Certification
UNLV
Certified: [Oct,2024]
Timeline
Hospitality Server
Four Seasons Hotel
02.2022 - Current
Sales Associate
Champs Sports
11.2019 - 02.2020
Customer Service
Tri County Furniture Service
05.2018 - 06.2021
Student Employee
UNLV Lied Library
09.2017 - 05.2019
Sales Associate
JCPenney's
11.2016 - 08.2017
Project Management Professional (PMP) Certification
UNLV
Certified: [Oct,2024]
Some College (No Degree) -
UNLV
Project Management Certification -
UNLV
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