Tatiana Hughes
Milwaukee
Summary
As an elite customer service representative, I deliver exceptional customer care on a daily basis. My passion is brightening customers' days and ensuring they leave with a smile, having had a remarkable experience. With significant experience in customer service and sales, I understand and fulfill customers' needs while safeguarding revenue and emphasizing product value. Hiring me will not only improve your company but also bring on a valuable team player who can enhance the work environment.
Overview
9
9
years of professional experience
Work History
Caregiver
Iris Ilife
04.2016 - Current
- Helped clients manage money, pay bills and shop for groceries or personal items
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Built strong relationships with clients to deliver emotional support and companionship
Care Coordinator
Managed Health Service
08.2021 - 11.2024
- Worked with SSI members to conduct Health Risk Assessments for forward health
- Call center environment conducting over 30 calls per day
- Promoted Care Plans for SSI members to help with reaching goals
- Created Care Plans for SSI members to help managing and maintaining goals
- Helped with staff meetings and trainings
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Built strong relationships with clients to deliver emotional support and companionship.
Lead Preschool Teacher
North Shore Preschool
03.2019 - 08.2021
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
- Monitored students' academic, social and emotional progress and recorded in individual files
- Promoted sensory development by providing access to different textures
- Applied play-based strategies to provide diverse approaches to learning
- Prepared pre-class materials
- Allowed for ample outdoor discovery time in schedule each day
- Planned educational opportunities based on children's interests
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Organized and facilitated monthly parent support group meetings
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Addressed behavioral and learning issues with parents and daycare management
Customer Service Retention Specialist
Spectrum
11.2017 - 03.2019
- Developed product demonstrations and presentations for customers
- Adhered to appropriate legal scripting when required
- Made 70+ sales calls weekly to existing and new customers for business growth
- Conducted follow-up calls to ensure customers were satisfied with their resolutions and gather feedback for improvement.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
General Manager
Subway
02.2016 - 09.2017
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Launched new, robust business management software system, resulting in improved operational insight and planning
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
Education
Associate of Arts - Education
Milwaukee Area Technical College
Milwaukee, WI12.2020
High School Diploma -
Milwaukee High School of The Arts
Milwaukee, WI06.2014
Skills
- Relationship Building
- Clear Communication
- Client Records Management
- Persuasion techniques
- Sales strategies
- Building rapport
Timeline
Care Coordinator
Managed Health Service
08.2021 - 11.2024
Lead Preschool Teacher
North Shore Preschool
03.2019 - 08.2021
Customer Service Retention Specialist
Spectrum
11.2017 - 03.2019
Caregiver
Iris Ilife
04.2016 - Current
General Manager
Subway
02.2016 - 09.2017
High School Diploma -
Milwaukee High School of The Arts
Associate of Arts - Education
Milwaukee Area Technical College
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