Tatiana Ikotun
Richmond,TX
Summary
Motivated team-worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Starbucks Barista
Baptist Health Medical Center
01.2024 - 08.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Helped management keep adequate supply on hand by notifying of shortages.
Barista
Starbucks
08.2022 - 11.2023
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Bachelor of Arts - Dental Hygiene
Houston Community College
Houston, TX05.2028
High School Diploma -
Frank H. Peterson Academies of Technology
Jacksonville, FL05.2024
Skills
- Friendly and outgoing
- Team Player
- Exceptional customer service
- POS System Operation
- Teamwork and Collaboration
- Customer Service
- Reliable and Dependable
- Hospitality and Professionalism
Certification
- ServSafe Certifcation
Timeline
Starbucks Barista
Baptist Health Medical Center
01.2024 - 08.2024
Barista
Starbucks
08.2022 - 11.2023
Bachelor of Arts - Dental Hygiene
Houston Community College
High School Diploma -
Frank H. Peterson Academies of Technology
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