Tatiana Ikotun
Houston,TX
Summary
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every customer. Maintained a ideal attendance and punctuality record. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
1
1
Certification
Work History
STARBUCKS BARISTA
Baptist Health Medical Center
11.2023 - 09.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista
Starbucks
08.2022 - 11.2023
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Associate of Applied Science - Dental Hygiene
Houston Community College
Houston, TX06-2026
High School Diploma -
Frank H. Peterson Academies of Technology
Jacksonville, FL05-2024
Skills
- Friendly and outgoing
- Exceptional Customer Service
- Time management
- Interpersonal Communication
- Team Player
- POS System Operation
- Reliable and Dependable
- Hospitality and Professionalism
Certification
- ServSafe Certification
Timeline
STARBUCKS BARISTA
Baptist Health Medical Center
11.2023 - 09.2024
Barista
Starbucks
08.2022 - 11.2023
- ServSafe Certification
Associate of Applied Science - Dental Hygiene
Houston Community College
High School Diploma -
Frank H. Peterson Academies of Technology
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