Natasha Chaves
Fort Lauderdale,FL
Overview
5
5
years of professional experience
1
1
Certificate
1970
1970
years of post-secondary education
Work History
Starbucks Barista
Starbucks
Dania Point, FL
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, including hot, cold, smoothie, and blended drinks/brews, ensuring consistent quality across all drinks served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor, as well as educating customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated blenders, commercial coffee brewers, coffee pots, milk steamers, and other equipment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Assisted in inventory management to maintain adequate stock levels.
Team Member
Zero Degrees
Davie, FL
01.2022 - 07.2022
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Provided attentive service throughout customers' visits, checking in regularly to address any concerns or needs they may have had.
- Assisted in training new hires on company policies, procedures, front-of-house operations, customer relations, and cleaning. fostering a supportive atmosphere for newcomers joining the team
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
McDonalds Crew Member
McDonald's
Hollywood, FL
05.2021 - 10.2021
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, and drive-thru.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Trained new team members on procedures, customer service, and sales techniques.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Worked well with teammates and accepted coaching from management team.
Timeline
Starbucks Barista
Starbucks
08.2022 - Current
Team Member
Zero Degrees
01.2022 - 07.2022
McDonalds Crew Member
McDonald's
05.2021 - 10.2021
High School Diploma -
McArthur High School
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Skills
- Fluent in English and Spanish
- Exceptional customer service
- Positive and professional
- Active listener
- Menu Memorization
- Supply Restocking
- Multitasking Abilities
- Conflict Resolution
- Excellent Communication
- Cleanliness
- Team Collaboration
- Up-selling
- New Hire Training
- Friendly and outgoing
- Graphic Design
Education
High School Diploma -
McArthur High School
HollywoodCertification
- Adobe 2018
- CMAA 2022
- Photoshop 2022