SHOSELIN M. PINOS
Queens,NY
Summary
Flexible and reliable individual with excellent timekeeping skills. Brings enthusiasm, self-motivation, and a strong sense of responsibility to every task. Thrives in challenging situations and adapts quickly to any team dynamic. Consistently delivers high-quality results when working collaboratively or independently.
Overview
4
4
years of professional experience
Work History
Starbucks Barista
OTG Management Inc.
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Office Assistant Intern
Queens HS for Language Studies
11.2021 - 08.2022
- Performed Administrative tasks including scanning , printing, faxing and filing
- Maintained a working knowledge of various computer programs, including Microsoft, Google Docs, Powerpoints, Word and Excel
- Organized, stored and retrieved school files and supplies
- Delivering reports and presentations
- Compiled and researched information on relevant topics
- Demonstrated enthusiasm and commitment
Crew member
McDonald’s SunnySide
08.2020 - 02.2022
- Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person
- Achieved optimal customer satisfaction by preparing their orders and communicating with my team members to improve customer service to give a positive experience
- I mastered POS systems to handle multiple cash and card payments ranging from $2,000- $4,000 per shift
- Trained and welcomed new team members
- I was able to multi-task and process different orders and transactions, while still prioritizing efficiency
- Upheld all local COVID protocols including increased sanitization and enforcing mask policies
- Organized and restocked supplies to support operations and team productivity.
Education
Associates Degree - Nursing
Queens Borough Community College
Bayside, NYQueens High School For Language Studies
Flushing, NYSkills
- Team Leadership
- Excellent memory
- Performance Improvement
- Fluent in English & Spanish
- Time Management
- Teamwork and Collaboration
- Adaptable and Flexible
- Problem-Solving
- Reliable and Dependable
- Multitasking
- Decision-Making
- Excellent Communication
- Organizational Skills
- Analytical Thinking
Timeline
Starbucks Barista
OTG Management Inc.
10.2022 - Current
Office Assistant Intern
Queens HS for Language Studies
11.2021 - 08.2022
Crew member
McDonald’s SunnySide
08.2020 - 02.2022
Queens High School For Language Studies
Associates Degree - Nursing
Queens Borough Community College
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