Kimberly Dargen
Newark,NJ
Summary
Committed and hardworking manager with experience directing Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues. Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
OTG Management Inc.
04.2018 - 03.2025
- Recognized performance to boost company morale and productivity.
- Carefully interviewed, selected, trained and supervised staff.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Unit Manager
OTG Management Inc.
06.2015 - 03.2025
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage strengths.
- Designed courses to meet company requirements and help develop new leaders within organizational structure.
- Organized integration of critical leadership competencies into existing workflows.
- Championed a culture of ongoing professional development by promoting available resources and encouraging proactive career planning among employees.
Education
Business Management
Rutgers, The State University of New Jersey
Newark, United StatesHigh School Diploma -
Frank H Morrell
Irvington, United StatesSkills
- Performance Enhancement
- Inventory Control
- New Hire Onboarding
- Effective Time Management
Certification
- Evolving Leadership, OTG Management - 2/2025
- Training/Development, [OTG Management] - 06/2018
Timeline
Customer Service Manager
OTG Management Inc.
04.2018 - 03.2025
Unit Manager
OTG Management Inc.
06.2015 - 03.2025
High School Diploma -
Frank H Morrell
Business Management
Rutgers, The State University of New Jersey
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