Pooja Amin
Pittsburgh,PA
Summary
Extensive experience in production environments with a focus on efficiency and quality. Proven ability to excel in fast-paced settings while consistently meeting tight deadlines. Strong problem-solving skills and a commitment to continuous improvement. Demonstrated track record of enhancing productivity and operational effectiveness.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Amazon
Pittsburgh, PA
06.2025 - Current
- Delivered high-quality service by resolving inquiries, complaints, and providing accurate benefits information.
- Collaborated with internal departments to ensure timely resolution of customer issues.
- Mentored new hires and shared best practices to enhance team performance and service quality.
- Maintained high productivity while delivering exceptional service in a fast-paced environment.
- Demonstrated professionalism and empathy in complex or sensitive situations.
- Worked with cross-functional teams to achieve organizational goals.
- Pursued continuing education and advanced training to maintain updated knowledge.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Proprietor
India on Wheels inc
Pittsburgh, Pennsylvania
07.2017 - 05.2025
- Oversaw staff recruitment, training, and development initiatives.
- Developed customer service protocols to enhance client satisfaction.
- Collaborated with chefs to coordinate menu selections and food preparation.
- Communicated with clients to confirm event details and special requests clearly.
- Monitored inventory levels, ensuring supplies were stocked for upcoming events.
- Adhered to all health department regulations regarding food handling and sanitation practices.
Education
Bachelor of Science - Accounting And Finance
Sardar Patel University
Gujarat, IndiaSkills
- Customer service
- Conflict resolution
- Performance metrics
- Complaint resolution
- Risk management
- Customer relations
- Team development
- Quality assurance
- Customer retention strategies
- Performance enhancement
- Customer service leadership
- Human resources management
- Team collaboration
- Effective communication
- Safety practices
- Packaging and labeling
- Time management
Timeline
Customer Service Representative
Amazon
06.2025 - Current
Proprietor
India on Wheels inc
07.2017 - 05.2025
Bachelor of Science - Accounting And Finance
Sardar Patel University