Berthenia H. Moore
Gwynn Oak,MD
Summary
To work in an area related to Office Management and/or Customer Service where my experience can be of use to the organization.
Offering over 30 years of management experience, outstanding leadership skills, excellent communication and organizational skills, customer acclaimed customer service, and excellent conflict resolution skills.
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
44
44
years of professional experience
Work History
Office Manager/ Customer Service Supervisor
Expressway Couriers
Baltimore, MD
01.1992 - 01.2015
- Created and distributed client contracts, ensuring clear communication of invoices and pricing for services.
- Generate employee schedules and functions for the day. Issue job assignments and estimated time for completion.
- Performed clerical functions, including answering phones, processing orders, managing inventory and supplies, and scheduling meetings and luncheons.
- Oversaw courier dispatching, coordinating routes and schedules to optimize delivery efficiency. Dispatched and managed Couriers for various delivery functions.
- /Operations Mgr. and Managed day to day operations.
Secretary/ Customer Service Representative
Expressway Messenger Service
Baltimore, MD
01.1977 - 01.1992
- Executed clerical functions including answering phones, processing order intake, managing inventory and ordering supplies, scheduling meetings, and organizing luncheons to support office operations.
- Organized and maintained employee records and files to ensure compliance and easy access to information.
- Facilitated distribution of payroll checks and documents to ensure timely access for employees.
Adjustment Clerk
NAC Credit Corporation
Baltimore, MD
01.1971 - 01.1975
- Processed adjustments to enhance accuracy of customer credit history.
- Handled customer inquiries and concerns to resolve account issues promptly.
- Created and distributed customer correspondence to ensure clear communication.
Education
Northern High School
Baltimore, MDDiploma - General Curriculum
Northern High School
Baltimore, MDSome College (No Degree) - Psychology Courses
ESSEX COMMUNITY COLLEGE
ESSEX, MDSkills
- Contract management
- Staff scheduling
- Inventory management
- Courier coordination
- Client management
- Order processing
- Client interaction
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Employee training
- Mail processing
- Performance enhancement
Interest and Affiliations:
Training and Development; Member of the Board of Directors of the Marion House of Women 1995-2007., Member of the Board of Directors and Secretary of the Northwood Baseball League of Baltimore 1998- Present.
Accomplishments
Decreased customer complaints of efficiency with time management by implementing employee incentive program. Implemented a monthly employee forum, allowing employees an opportunity for suggestions and concerns which increased employee participation in group projects by 15%.
Expertise:
Training and Development; Member of the Board of Directors of the Marion House of Women 1995-2007., Member of the Board of Directors and Secretary of the Northwood Baseball League of Baltimore 1998- Present.
Timeline
Office Manager/ Customer Service Supervisor
Expressway Couriers
01.1992 - 01.2015
Secretary/ Customer Service Representative
Expressway Messenger Service
01.1977 - 01.1992
Adjustment Clerk
NAC Credit Corporation
01.1971 - 01.1975
Northern High School
Diploma - General Curriculum
Northern High School
Some College (No Degree) - Psychology Courses
ESSEX COMMUNITY COLLEGE