Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MD FAZLA RABBI

Bloomfield,NJ

Summary


Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

OTG Management Inc.
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Laws - Taxation

Metropolitan University Bangladesh
01-2018

Skills

  • Organization skills
  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax returns
  • Tax compliance
  • Tax-related research
  • Tax reporting

Certification

Professional tax Preparer (Universal Accounting Center)

Income Tax Course ( H & R Block )

Tax Level 1 ,2 (Intuit Academy )

PTIN Certificate ( Active )


Languages

Bengali
Native or Bilingual

Timeline

Customer Service Representative

OTG Management Inc.
04.2023 - Current

Bachelor of Laws - Taxation

Metropolitan University Bangladesh

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