TATIANA JOHNSON
Little Rock,AR
Summary
Customer-centric professional with expertise in customer service, restaurant operations, and cash handling. Skilled in building relationships, resolving issues, and supporting daily operations in fast-paced environments. Recognized for teamwork and adaptability, delivering efficient service and ensuring a safe work environment.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Bartender / Server
Red Lobster
03.2025 - 07.2026
- Welcomed incoming guests, establishing a positive dining atmosphere from the start.
- Provided attentive, professional service to create memorable experiences for guests.
- Cultivated strong relationships with returning customers through personalized, friendly service.
- Processed customer payments, presented itemized checks, and provided receipts accurately.
- Managed multiple service responsibilities while maintaining a positive attitude in a fast-paced setting.
- Followed established health, safety, and sanitation procedures to maintain a clean and safe environment.
Server
Olive Garden
11.2023 - 01.2025
- Delivered friendly, attentive service to enhance guest satisfaction and create a welcoming dining atmosphere.
- Served signature soup, salad, and breadsticks, promptly addressing guest requests to ensure timely dining experiences.
- Coordinated with team members to streamline restaurant operations and elevate overall guest satisfaction.
- Established positive relationships with regular guests and maintained professional communication.
- Entered orders, presented checks, collected payments, and provided receipts.
- Maintained clean dining and work areas in accordance with health and sanitation standards.
Metal Former
La Darling
01.2022 - 01.2023
- Inspected finished products for compliance with quality standards and established tolerances, ensuring high product quality.
- Operated production machinery in accordance with workplace safety procedures.
- Used hand tools and power tools to assemble products while following safety measures.
- Loaded and unloaded materials from conveyors, machines, and other equipment.
- Demonstrated proper equipment use to new employees, fostering a culture of safety and compliance on the production floor.
- Assembled products with hand tools and power tools, following safety measures.
Server / Manager
IHOP
03.2021 - 07.2022
- Delivered quality customer service and addressed guest needs, enhancing satisfaction and fostering repeat business.
- Coordinated front-of-house and back-of-house teams, ensuring smooth operations and optimal resource utilization.
- Coordinated with front-of-house and back-of-house employees to support smooth operations and efficient resource use.
- Used point-of-sale (POS) systems to enter orders, manage bills, and process complimentary items.
- Restocked supplies during slower periods and maintained clean, organized dining and work areas.
- Counted cash accurately and prepared bank deposits in accordance with assigned responsibilities.
- Created employee schedules and tracked daily sales information, streamlining restaurant operations.
Car Wash Attendant
Rhyno Car Wash
04.2022 - 06.2022
- Guided vehicles through car wash process, ensuring safety and efficiency.
- Maintained clean, orderly work areas, enhancing overall customer experience.
- Operated spray equipment for vehicle cleaning, contributing to high-quality service.
- Lifted items weighing up to 40 pounds during daily tasks. weighing up to approximately 40 pounds while completing daily duties.
- Lifted items weighing up to approximately 40 pounds while completing daily duties.
Temporary / Production Assignments
Express Employment
02.2020 - 01.2022
Production Support
Post Consumer Brands
02.2020 - 12.2021
- Assisted with special projects and provided production support.
- Managed product handling tasks such as fruit and Triscuits, including labeling and cleaning tasks to ensure product quality.
- Modified processes to respond to shifting production requirements.
Cashier
Roadrunner
11.2019 - 07.2020
- Greeted customers, addressed inquiries, and assessed needs to enhance shopping experience.
- Cultivated customer relationships and resolved service-related issues to ensure satisfaction.
- Maintained positive relationships with customers and provided assistance with service-related concerns.
- Restocked and organized merchandise in checkout lanes to improve accessibility and presentation.
- Monitored merchandise availability and assisted with maintaining organized displays.
- Adapted schedule to support team and customer needs. and additional shifts to meet business needs.
Production / Packaging Support
Nice-Pak
01.2022
- Hand-packed, stacked, and palletized products for production and distribution.
- Loaded lids into machinery and assisted with other production tasks.
- Maintained clean work areas by sweeping and handling cardboard.
- Lifted approximately 20-30 pounds and stood for extended periods on concrete floors.
- Met or exceeded established quality, safety, and productivity goals.
- Performed additional duties as assigned to support production requirements.
Education
High School Diploma - General Studies
Northside High School
Fort Smith, AR 11.2001 - 05.2003
Some College (No Degree) - Business Administration studies
Arkansas Baptist College
Fort Smith, ARSkills
- Adaptability
- Payment processing
- Food safety
- Sanitation procedures
- Quality control
- Order coordination
- Inventory management
- Restaurant operations
- Time Management and Multitasking
- Teamwork and Employee Support
- Guest relations
- Customer Needs Assessment
- Customer service
- Engaging customers
- Customer communication
- Customer handling
- Conflict resolution
- Communication skills
- Interpersonal skills
- Listening skills
- Attention to detail
- Adaptability
- Professionalism
- Professional demeanor
- Reliability
- Self-motivation
- Fast learner
- Critical thinking
- Problem-solving
- Team collaboration
- Shift coordination
- Sales data entry
- Self-motivation
- Customer Needs Assessment
- Listening skills
- Staff training
- Professionalism
- Fast learner
- Customer service
Timeline
Bartender / Server
Red Lobster
03.2025 - 07.2026
Server
Olive Garden
11.2023 - 01.2025
Car Wash Attendant
Rhyno Car Wash
04.2022 - 06.2022
Metal Former
La Darling
01.2022 - 01.2023
Production / Packaging Support
Nice-Pak
01.2022
Server / Manager
IHOP
03.2021 - 07.2022
Temporary / Production Assignments
Express Employment
02.2020 - 01.2022
Production Support
Post Consumer Brands
02.2020 - 12.2021
Cashier
Roadrunner
11.2019 - 07.2020
High School Diploma - General Studies
Northside High School
11.2001 - 05.2003
Some College (No Degree) - Business Administration studies
Arkansas Baptist College