Ryan Hub
Reno,NV
Summary
Results-driven professional with extensive experience in customer service and task management in fast-paced, dynamic environments. Skilled in communication, critical problem-solving, and teamwork, with a demonstrated ability to adapt to changing circumstances and excell under pressure. Recently earned a certificate in Cybersecurity from UNLV, highlighting an ongoing commitment to continuous learning and interest in deepening understanding of cybersecurity measures an advancements, eager to apply knowledge in protecting digital assets and learn more through real-world experience.
Overview
12
12
years of professional experience
Work History
Bartender / Server
BJ's Restaurant & Brewhouse
08.2019 - Current
- Customer Service: Provided exceptional service to high customer volumes during special events, nights, and weekends.
- Cash Handling: Managed cash and credit card transactions responsibly, ensuring accurate accounting at the end of each shift.
- Mixology Expertise: Prepared a wide and range of cocktails and beverages, demonstrating extensive knowledge of a dynamic drink menu and mixology techniques.
- Inventory Management: Monitored and maintained inventory levels, optimizing stock control to improve cost efficiency and minimize waste.
- Sales and Order Precision: Ensured precise and timely order taking while effectively promoting daily specials and high-margin items.
- Training an Mentoring: Training new staff on company policy, service standards, and drink preparation, improving team performance and cohesion.
- Multi-tasking: Efficently managed multiple orders and tasks simultaneously druing high-volume periods, ensuring smooth and prompt service.
- Point of Sales (POS) Systems: Proficiently operated POS systems for order entry, billing, an sales tracking, ensring seamless transactions.
- Team Coordination: Coordinated with kitchen staff and other servers to ensure timely and accurate food and drink delivery, enhancing overall service efficency.
- Heath and Safety Compliance: Ensured adherance to all health and safety regulations, maintaining a clean and safe work environment.
Server
Buffalo Wild Wings
02.2016 - 12.2018
- Fast-Paced Service: Efficiently managed bustling sections, delivering accurate and timely service during peak times and major sporting events.
- Customer Interaction: Engaged with guests enthusiastically, enhancing their game viewing experiences and catering to their needs.
- Revenue Generation: Effectively upsold popular drinks, appetizers and promotional items resulting a average daily sales of over $1000.
- Event Execution: Played a key role in planning and executing special events and game-day promotions, driving customer engagement and satisfaction.
- Customer Loyalty: Built positive relationships with patrons through exceptional service, contributing to an increase in loyalty program enrollment and repeat business.
Customer Service Representative /Food Delivery Driver
Dominos Pizza Inc.
03.2012 - 11.2015
- Order Taking: Accurately received and processed customer orders via phone, online and in person, ensuring clear communication of special requests and dietary restrictions.
- Efficient Delivery: Delivered pizzas and other menu items promptly, consistently meeting delivery time targets and enhancing customer satisfaction.
- Route Optimization: Utilized GPS and local knowledge to determine the most efficient routes, reducing delivery times and fuel consumption.
- Time Management: Effectively managed time between multiple deliveries, prioritizing urgent orders and balancing workload efficiently.
Education
Cyber Security Bootcamp Certification - Cyber Security
University of Nevada - Las Vegas
Las Vegas, NV03.2024
High School Diploma -
Incline High School
Incline Village, NV06.2011
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Engaging personality
- Clear and effective communication
- Team Collaboration
- Adaptability
- Effective Time Management
Timeline
Bartender / Server
BJ's Restaurant & Brewhouse
08.2019 - Current
Server
Buffalo Wild Wings
02.2016 - 12.2018
Customer Service Representative /Food Delivery Driver
Dominos Pizza Inc.
03.2012 - 11.2015
Cyber Security Bootcamp Certification - Cyber Security
University of Nevada - Las Vegas
High School Diploma -
Incline High School
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