Summary
Overview
Work History
Education
Skills
Timeline
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TaTiana Jones

Indianapolis,IN

Summary

Adept at venipuncture and delivering exceptional patient care, I honed my skills at Quest Diagnostics, mastering specimen handling and enhancing patient experiences. My background also includes robust cash management and customer service, ensuring accuracy and satisfaction in fast-paced environments. Proven ability to improve comfort and efficiency, I bring a blend of technical proficiency and compassionate interaction to every role.

Overview

5
5
years of professional experience

Work History

Phlebotomist II

Quest Diagnostics
04.2022 - Current
  • Label transfer tubes and follow exact directions for handling and storing specimens for transport.
  • Maintain a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Centrifuge blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

PSR I

PLS Check Cashing
02.2021 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Verified customers' legal to purchase products and services.
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Verified checks
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Frontline Cashier

Sams Club
03.2020 - 02.2021
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries, locating products, and resolving issues to ensure satisfaction.
  • Maintained a clean and organized workspace, contributing to a positive shopping environment.
  • Developed strong product knowledge to provide informed recommendations to customers upon request.
  • Processed various forms of payment securely, including cash, credit cards, and gift cards.
  • Handled customer complaints calmly and professionally, finding solutions that benefited both the customer and the store.

Education

GED -

Ben Davis University Highschool
01-2021

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • HIPAA compliance
  • Cash handling
  • Cash management
  • Blood collection techniques
  • Patient support
  • Data entry
  • Paperwork processing
  • Medical records management
  • Customer service
  • Customer assistance

Timeline

Phlebotomist II

Quest Diagnostics
04.2022 - Current

PSR I

PLS Check Cashing
02.2021 - 03.2022

Frontline Cashier

Sams Club
03.2020 - 02.2021

GED -

Ben Davis University Highschool

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TaTiana Jones