Tatiana Lopez
Asheboro,NC
Summary
Resourceful Police Officer II focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My goal is to obtain a full-time position in a criminal justice related field that will enhance and utilize the skills and abilities acquired both academically and professionally.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Police Officer II
City Of Asheboro
12.2019 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
911 Telecommunicator
Randolph County Emergency Services
08.2017 - 01.2020
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
Residential Counselor
Youth Unlimited Inc
09.2016 - 02.2018
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Monitored and documented client progress toward meeting goals and objectives.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
Customer Service Representative
First Point Resources
08.2015 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Quality Control Inspector
Arrow International
11.2014 - 06.2015
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Assistant Store Manager
Lucky Draw
02.2014 - 08.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Crew Member
McDonalds
07.2013 - 03.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Customer Service Representative
Pizza Hut
08.2011 - 11.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Bachelor of Arts - Psychology
Argosy University
Phoenix, AZBachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC12.2021
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ06.2015
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- De-Escalation Techniques
- Community Engagement
- Crisis intervention and deescalation
- Emergency vehicle operation
- Community-Oriented Policing
- Police reports
- First Aid
- Search and Seizure Laws
Accomplishments
Randolph County Emergency Services Employee of the Year 2018
Certification
- Intermediate Law Enforcement Certificate
- First Responding Officer Duties in Sex Crimes Investigations
- Autism - What You Need to Know
- Crime Prevention Specialist
- FTA - Chemical Analyst
- Human Trafficking Protocol
- Preventing and Countering Violent Extremism
- School Resource Officer Ethics
- School Resource Officer Training
- Understanding Alzheimer's and Dementia
- Robbery Response Tactics
- FTA Standardized Field Sobriety Testing Program - FTA - DWI Detection & SFST
- Long-Term Effects of Childhood Adversity
- Continue to Make a Difference: Positive Engagement Stories and Studies
- School Safety and Responding to School Incidents
- Officer Awareness: Responding to Victims of Trauma
- Hemp Industry: Overview and Officer Roles
- Patrol Vehicle Operations
- Physical and Mental Wellness: Building & Implementing a Plan for Improvement
- Legal Update
- Interview and Interrogation
- Crisis Intervention Training
- Ethics: Preempting Misconduct and Increasing Integrity
- Domestic Violence: The Psychology of Whether to Stay or Go
- Incorporating a Co-Response: Partnering with Community Professionals
- Practicing Proactive Wellness
- Raising the Bar: Enhancing Community Engagement
- Subversive Groups: Maneuvering Encounters with Fringe Groups
- Enhancing Community Policing
- Being Prepared for the Day
- Ethics and Duty to Intervene
- Juvenile Justice Issues and Challenges
- Accountability and Use of Force Report Writing
- Critical Stress on the Job
- Mental Health Responses
- Liability of Patrol Vehicle Operation
- Recognizing Assaultive Behaviors
- Active Assailant: Preparation and Response
- Domestic Violence: Overcoming Elder Abuse and Exploitation
- Ethics: Increasing Professionalism – Law Enforcement, Detention
- Juvenile Justice Issues: Communication and Engagement
- Care Under Gunfire - Law Enforcement
- Citizens with Firearms
- Officer Safety
- School Resource Officer: Interview or Interrogation?
- School Resource Officer: Active Assailant
- School Resource Officer: Exceptional Children
- Strategies to Improve Law Enforcement Interactions and Relationships With Minority Youth
- Taser Training
- Impartial Policing-Bias Management
- Healthcare Provider CPR
- Emergency Medical Dispatch
- Rescue Ops/Service/Zoo Emerg/It
- Psychiatric Emergencies
- School Rampage Shooter
- Threat Management
- OCS Deployment
Languages
Spanish
Native or Bilingual
Timeline
Police Officer II
City Of Asheboro
12.2019 - Current
911 Telecommunicator
Randolph County Emergency Services
08.2017 - 01.2020
Residential Counselor
Youth Unlimited Inc
09.2016 - 02.2018
Customer Service Representative
First Point Resources
08.2015 - 04.2016
Quality Control Inspector
Arrow International
11.2014 - 06.2015
Assistant Store Manager
Lucky Draw
02.2014 - 08.2014
Crew Member
McDonalds
07.2013 - 03.2014
Customer Service Representative
Pizza Hut
08.2011 - 11.2012
Bachelor of Arts - Psychology
Argosy University
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Associate of Arts - Psychology
University of Phoenix
- Intermediate Law Enforcement Certificate
- First Responding Officer Duties in Sex Crimes Investigations
- Autism - What You Need to Know
- Crime Prevention Specialist
- FTA - Chemical Analyst
- Human Trafficking Protocol
- Preventing and Countering Violent Extremism
- School Resource Officer Ethics
- School Resource Officer Training
- Understanding Alzheimer's and Dementia
- Robbery Response Tactics
- FTA Standardized Field Sobriety Testing Program - FTA - DWI Detection & SFST
- Long-Term Effects of Childhood Adversity
- Continue to Make a Difference: Positive Engagement Stories and Studies
- School Safety and Responding to School Incidents
- Officer Awareness: Responding to Victims of Trauma
- Hemp Industry: Overview and Officer Roles
- Patrol Vehicle Operations
- Physical and Mental Wellness: Building & Implementing a Plan for Improvement
- Legal Update
- Interview and Interrogation
- Crisis Intervention Training
- Ethics: Preempting Misconduct and Increasing Integrity
- Domestic Violence: The Psychology of Whether to Stay or Go
- Incorporating a Co-Response: Partnering with Community Professionals
- Practicing Proactive Wellness
- Raising the Bar: Enhancing Community Engagement
- Subversive Groups: Maneuvering Encounters with Fringe Groups
- Enhancing Community Policing
- Being Prepared for the Day
- Ethics and Duty to Intervene
- Juvenile Justice Issues and Challenges
- Accountability and Use of Force Report Writing
- Critical Stress on the Job
- Mental Health Responses
- Liability of Patrol Vehicle Operation
- Recognizing Assaultive Behaviors
- Active Assailant: Preparation and Response
- Domestic Violence: Overcoming Elder Abuse and Exploitation
- Ethics: Increasing Professionalism – Law Enforcement, Detention
- Juvenile Justice Issues: Communication and Engagement
- Care Under Gunfire - Law Enforcement
- Citizens with Firearms
- Officer Safety
- School Resource Officer: Interview or Interrogation?
- School Resource Officer: Active Assailant
- School Resource Officer: Exceptional Children
- Strategies to Improve Law Enforcement Interactions and Relationships With Minority Youth
- Taser Training
- Impartial Policing-Bias Management
- Healthcare Provider CPR
- Emergency Medical Dispatch
- Rescue Ops/Service/Zoo Emerg/It
- Psychiatric Emergencies
- School Rampage Shooter
- Threat Management
- OCS Deployment
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