SMI Case Manager
Southwest Behavioral & Health Services
- I am responsible to coordinating and delivering case management, care coordination, and direct support services to adults with severe mental illness, often in their homes or communities. Key responsibilities include client assessment, treatment planning (ISP), monitoring mental status, linking clients to resources, coordinating with care teams, rehabilitation, support providing crisis intervention, and managing documentation and administrative tasks. Perform crisis stabilization functions and provide face-to-face, complete necessary paperwork, maintain records, and update treatment plans as required by agency policies and clinical protocols. Understanding the rights of patients regarding treatment access, appeals, and complaints within the behavioral health system (like the Mercy Care RBHA) is often necessary. Managed approximately 30 incoming calls, emails and faxes per day from customers.
