Tatiana Maisonet
Orlando
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Appliance Specialist
The Home Depot Inc
08.2025 - Current
- Delivered expert recommendations on appliance selection and usage to enhance customer satisfaction.
- Diagnosed and resolved appliance issues, ensuring timely service and effective solutions for clients.
- Trained new team members on product features and operational procedures to maintain high service standards.
- Collaborated with sales teams to develop promotional campaigns, driving increased product awareness and sales.
Case Analyst
State Attorney's Office 11th Judicial Court
09.2023 - 08.2025
- Utilized CAMS to maintain accurate customers case records and resolve inquiries promptly.
- Resolved customer's concerns by troubleshooting system issues and providing clear, solution-oriented support for establishment, compliance, administrative and judicial issues.
- Maintained accurate documentation of hearing results and collaborated with legal and support staff to coordinate follow up actions.
- Maintained high level of customer confidentiality, following strict guidelines, and recommendations.
- Developed tailored treatment plans addressing unique customer needs.
- Reduced the backlog of pending cases by implementing efficient workflows and task organization methods.
Customer Service Representative
Home Depot
05.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Leader
Planet Fitness Gym
11.2020 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Lifeguard
City of Hialeah Parks and Recreation
06.2019 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
Education
Associate of Arts - Pre-Law
Miami Dade College
06-2023
Skills
- Case evaluation
- Documentation review
- Ethical judgment
- Client interaction
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Appliance Specialist
The Home Depot Inc
08.2025 - Current
Case Analyst
State Attorney's Office 11th Judicial Court
09.2023 - 08.2025
Customer Service Representative
Home Depot
05.2021 - 09.2023
Shift Leader
Planet Fitness Gym
11.2020 - 05.2021
Lifeguard
City of Hialeah Parks and Recreation
06.2019 - 08.2019
Associate of Arts - Pre-Law
Miami Dade College
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