Tatiana Martinez
Clovis,CA
Summary
Passionate and motivated, with a drive for excellence. Willing to take on new challenges with excitement. Successful at managing multiple priorities with a positive attitude. Looking to build experience in all aspects and work with others
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Fresno Veterinary Specialty and Emergency
02.2021 - Current
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Receptionist/Bather
Barking Beauties
06.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
Manager
Which Wich
01.2018 - 01.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Kennel tech/Trainer/Groomer
The Canine Culture
01.2015 - 01.2020
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Conducted informative training sessions for pet owners, promoting responsible dog ownership and effective communication methods.
- Boosted sales by presenting other services offered by facility.
Education
Currently pursuing a bachelor's degree in business, interest in marketing and sales. -
California State University, Fresno
Skills
- Customer Service
- Time Management/reliable
- Active Listener
- Organized and Coordinated
- Conflict Resolution
- Verbal and Written communication skills
- Leader/ Team player
- Problem-Solving Abilities
- Quick learner
- Flexible
- Professional
- Energetic
- Microsoft Office apps
Volunteer Experience
- Phi Mu fraternity alumni
- Organized multiple community events
- Worked with fundraising for multiple organizations/events
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Veterinary Assistant
Fresno Veterinary Specialty and Emergency
02.2021 - Current
Receptionist/Bather
Barking Beauties
06.2020 - 02.2021
Manager
Which Wich
01.2018 - 01.2020
Kennel tech/Trainer/Groomer
The Canine Culture
01.2015 - 01.2020
Currently pursuing a bachelor's degree in business, interest in marketing and sales. -
California State University, Fresno
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