Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tatiana Martinez

Miami,FL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Manager/Nail Technician

Star Beauty Spa by Dayi
Sunrise, FL
07.2024 - 12.2024
  • Oversaw cash and credit card payment transactions at the front desk.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Ensured the front desk area was clean and presentable at all times.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Managed customer complaints and rectified issues to complete satisfaction.

Host

The Cheesecake Factory
Aventura, FL
01.2024 - 07.2024
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Answered phones promptly to record and confirm reservations.
  • Assisted servers in seating guests by escorting them to their tables.

Cash Wrap

Victoria's Secret & PINK
Hialeah, FL
09.2021 - 11.2021
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Counted and balanced cashier drawers.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Receptionist

Cardiology of Miami
Miami, FL
05.2020 - 07.2020
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Scheduled and confirmed appointments.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Education

High School Diploma -

Miami Springs Senior High School
Miami, FL
06-2021

Skills

  • Staff management
  • Marketing
  • Cash management
  • Problem-solving skills
  • Strategic planning
  • Time management
  • Customer service
  • POS system operation

Certification

  • Full Specialist
  • BLS Certification
  • ServSafe Certification

Languages

Spanish
Native/ Bilingual

Timeline

Front Desk Manager/Nail Technician

Star Beauty Spa by Dayi
07.2024 - 12.2024

Host

The Cheesecake Factory
01.2024 - 07.2024

Cash Wrap

Victoria's Secret & PINK
09.2021 - 11.2021

Receptionist

Cardiology of Miami
05.2020 - 07.2020

High School Diploma -

Miami Springs Senior High School

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Tatiana Martinez