Tatiana Martinez
Virginia Beach,VA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Event Server
Apex Entertainment
Virginia Beach, Virginia
03.2024 - Current
- Assisted in the setup and breakdown of event spaces, ensuring all equipment and supplies were in place and organized.
- Monitored guest needs during events, proactively offering assistance and addressing any concerns to enhance their experience.
- Collaborated with kitchen staff to ensure timely and accurate food service, facilitating smooth operations during events.
- Communicated effectively with team members to coordinate service flow and maximize guest satisfaction.
- Adapted to fast-paced environments, efficiently serving guests while maintaining a positive attitude.
- Engaged with guests to create a welcoming atmosphere, fostering a sense of hospitality and community.
- Trained new team members on service protocols and best practices to maintain high standards of guest service.
- Executed food and beverage orders accurately, ensuring all items met presentation and quality standards.
- Assisted with the coordination of event timelines, ensuring all tasks were completed on schedule.
Lash Tech
Amazing Lash Studio
Virginia Beach, Virginia
07.2023 - 03.2024
- Adhere to strict hygiene protocols
- Maintain clear and open communication with clients throughout the service to keep them informed and relaxed.
- Facilitate successful client consultations, managing expectations and ensuring a positive and satisfactory experience.
- Ensure precise and flawless application of eyelash extensions, creating a polished and refined look for clients.
- Act as a receptionist, answering calls and booking appointments
- Manage cash transactions.
- Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Built strong relationships with customers by providing exceptional customer service.
- Took pictures before and after each procedure in order to document results achieved.
- Kept records of all services rendered in order to track customer satisfaction levels.
- Assisted with client consultations to determine the best type of lash extension for each individual's needs.
- Adhered to safety protocols when working with chemicals used in the lash application process.
Walmart
08.2021 - 07.2023
- Conduct training sessions for team members on dispensing and picking orders.
- Assist in scheduling breaks in alignment with the workload.
- Select fresh and high-quality products.
- Deliver orders and load customers' vehicles.
- Organize orders in the correct location and stage them.
- Address phone inquiries and handle any disputes.
- Tidy up the work area, and ensure closure.
Team Member
Chic Fil A
02.2021 - 08.2021
- Welcome customers with a friendly smile and polite demeanor.
- Take orders accurately and efficiently.
- Bag orders in a timely and organized manner.
- Executed cash handling procedures accurately, ensuring secure transactions.
- Collaborated with team members to ensure efficient workflow and timely order delivery.
- Assisted in maintaining high standards of food safety and cleanliness during peak hours.
Boba Barista
JellyBall
06.2020 - 08.2021
- Perform cashier duties
- Greet customers, take orders, and ensure their satisfaction
- Memorize boba drinks and prepare them accordingly
- Roll ice cream to meet customer requests
- Memorize the menu for rolled ice cream toppings and provide recommendations
- Handle financial transactions and ensure accurate accounting
- Close the area at the end of the shift and maintain a clean working environment.
Education
Associate of Science - Science
Tidewater Community College
Virginia Beach, VA12.2025
High school advanced Diploma -
Landstown High School
Virginia Beach, VA01.2023
Certification in Cosmetology - Cosmetology
Technical & Career Education Center
Virginia Beach, VA01.2023
Skills
- Strong organizational skills
- Time-management skills
- Exceptional communication skills
- Client consultation
- Interpersonal skills
- Ability to handle multiple tasks simultaneously
- Handling of financial transactions
- Team collaboration
- Attention to detail
- Customer service
Timeline
Event Server
Apex Entertainment
03.2024 - Current
Lash Tech
Amazing Lash Studio
07.2023 - 03.2024
Walmart
08.2021 - 07.2023
Team Member
Chic Fil A
02.2021 - 08.2021
Boba Barista
JellyBall
06.2020 - 08.2021
Associate of Science - Science
Tidewater Community College
High school advanced Diploma -
Landstown High School
Certification in Cosmetology - Cosmetology
Technical & Career Education Center