Tatiana Molina

• Mantain the shop website, updating as and when necessary.

• Handle customer complaints and provide 24-hr resolution times

• Create and implement online shop business plans

• Process daily orders and responsible for the sales and profits of the e-store

• Provide exceptional customer service and resolve customer problems or complaints by determining optimal solutions

• Use different e-marketing channels such as social media (Facebook/Instagram/TikTok/) and search engine optimization

• Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service.

• Ensure all orders are properly documented and released for pick-up

• Process returns and exchanges

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

• Advise and review rental charges; and provide an accurate receipt to the customer.

• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

• Inquire about service, satisfaction and document dissatisfaction.

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

• Use of proper statement to determine if vehicle is being returned with full tank of gas.

• Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.

• Prepare tables and trays for dentist with necessary instruments and supplies

• Preparing and packing decontaminated supplies for sterilization.

• Monitoring and operating sterilization equipment.

• Examining supplies meticulously to ensure they are properly cleaned and sanitized.

• Testing and reporting any issues or problems with the sterilization equipment.

• Maintaining records of sterilization procedures, sterilized items, equipment maintenance, and supplies.

• Controlling the inventory, reordering supplies, and checking expiration dates.

• Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)

• Performing and documenting routine inspection and maintenance activities

• Carry out heavy cleaning tasks and special projects
• Confer with customers by telephone or in person to provide information about services, take orders, cancel accounts, and obtain details for complaints.
• Greet visitors, answer phones with purpose of handling their inquiries or direct them to the appropriate persons according to their needs.
• Follow up with client to ensure that appropriate changes were made to resolve customers' problems or inquiry.
• Determine charges for services requested and collect payments.
• Plan and prepare employee work schedules
• Inventory, ordering and dispensing supplies

•The supervision of all cleaning staff focussing on their performance in terms of standards of cleanliness and performance

•Ensuring that a first class cleaning service is delivered to all areas of the building

•Reviewing work schedules

•Ordering of cleaning materials and monitoring of all cleaning activities

•Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to meet health standards are met.

• Follow gidelines for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures

•Inventory and stocking of supplies and equipment for adequate amounts.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
• Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
• Mix and spray fertilizers, herbicides, or insecticides on grass, shrubs, or trees, using hand or automatic sprayers.
• Water lawns, trees, or plants, using portable sprinkler systems, hoses, or watering cans.
• Trim and clean flower beds.
• Decorate gardens with stones or plants
• Advise customers on plant selection or care.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as Number pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
• Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Helped train new employees in safe practices and warehouse procedures.