Tatiana Montez
Lakeland,FL
Summary
Proven multitasker and team collaborator, I excelled at Glory Days Grill by enhancing team success and customer satisfaction. Mastered customer service and time management, significantly improving service efficiency. Trained peers, showcasing leadership and communication prowess, without compromising on service quality or guest rapport.
Overview
3
3
years of professional experience
Work History
Host/To-Go Specialist
Glory Days Grill
10.2023 - 09.2024
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
DeRangos
03.2022 - 07.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Sonography
Polk State College
Lakeland, FLSkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host/To-Go Specialist
Glory Days Grill
10.2023 - 09.2024
Server
DeRangos
03.2022 - 07.2023
No Degree - Sonography
Polk State College
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