Tatiana Moses
Margate,FL
Summary
Detail-oriented and reliable administrative professional with experience in customer service, office management, and records coordination. Skilled in workflow organization, scheduling, and document handling. Strong communicator and problem solver with a proven ability to support business operations effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Orkin Pest Control
Fort Lauderdale, USA
01.2025 - Current
- Provide administrative support to branch operations, including scheduling, correspondence, and record management.
- Coordinate appointments and service schedules for field technicians.
- Process invoices, payments, and office supply orders while maintaining confidentiality.
- Deliver high-quality customer service and assist with daily operations.
Agent Services Representative
Universal Property & Casualty Insurance
Fort Lauderdale, USA
11.2023 - 12.2024
- Resolved customer inquiries with professionalism and efficiency.
- Collaborated with internal departments to ensure timely issue resolution.
- Maintained accurate records and met service-level goals.
- Coordinated communication between agents and underwriting teams.
- Resolved agent disputes regarding claims and service issues.
- Maintained records of customer interactions and transactions for future reference.
Customer Service / Membership Rewards Representative
American Express
Remote
09.2022 - 07.2023
- Assisted customers with billing, rewards, and account benefits inquiries.
- Resolved escalated issues with accuracy and professionalism.
- Collaborated with team members to resolve customer complaints and enhance service quality.
- Maintained up-to-date knowledge of industry trends and American Express offerings.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Benefits Advisor (Temp)
Businessolver
09.2021 - 04.2022
- Enrolled clients in insurance plans and guided them through plan details.
- Provided excellent customer service while maintaining compliance with policies.
- Advised clients on benefits options and enrollment processes.
- Provided advice on a variety of topics related to employee benefits such as eligibility requirements and premium payments.
- Processed claims filed by employees under the organization's group health plan according to established policies and procedures.
Customer Service (Temp)
TTEC
Remote
11.2020 - 04.2021
- Supported clients with unemployment banking inquiries through Bank of America.
- Handled account management, payment tracking, and issue resolution.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Processed unemployment claims by reviewing applicant information and verifying eligibility.
- Analyzed documentation for compliance with federal and state regulations on unemployment benefits.
- Reviewed and verified accuracy of submitted documents.
Salon Assistant
Jolie Me Beauty Boutique
Sunrise, USA
07.2016 - 10.2020
- Provided customer service support including scheduling and payment processing.
- Assisted with skincare, manicure, pedicure, and waxing services.
- Maintained cleanliness and sanitation in compliance with salon standards.
- Assisted stylists with client consultations and service preparations.
- Provided support during hair treatments, including washing and styling services.
- Cleaned and sanitized all salon tools and equipment.
- Prepared color formulas as directed by stylists.
- Scheduled client appointments using the computer system.
- Checked in customers for appointments and notified stylists of clients' arrival.
Education
Full Specialist Esthetician -
Boca Beauty Academy
Parkland, FLHigh School Diploma -
Coral Springs High School
Skills
- Administrative Support & Office Management
- Data Entry & Records Management
- Calendar & Appointment Scheduling
- Customer Service & Client Relations
- Document Preparation & Filing Systems
- Payment Processing & Invoicing
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- CRM & Database Systems
- Team Collaboration & Communication
Certification
- Licensed Full Specialist Esthetician
- Insurance Customer Service Representative
Timeline
Administrative Assistant
Orkin Pest Control
01.2025 - Current
Agent Services Representative
Universal Property & Casualty Insurance
11.2023 - 12.2024
Customer Service / Membership Rewards Representative
American Express
09.2022 - 07.2023
Benefits Advisor (Temp)
Businessolver
09.2021 - 04.2022
Customer Service (Temp)
TTEC
11.2020 - 04.2021
Salon Assistant
Jolie Me Beauty Boutique
07.2016 - 10.2020
Full Specialist Esthetician -
Boca Beauty Academy
High School Diploma -
Coral Springs High School