Tatiana Naab
Firestone,CO
Summary
Talented management assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company and team morale.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Management Assistant
CarMax
12.2024 - Current
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Oversaw training and onboarding process for all 6 newly hired employees in my first month in the position.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
BUSINESS OFFICE ASSOCIATE
CARMAX
06.2021 - 12.2024
- Assist sales associates in the used car selling process, provide timely and efficient customer service in person and over the phone, complete title documents to make vehicles saleable, and understand legal and state documents involved in a car sale
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Completed as many as 60 titles in a day, staying late to ensure customers timely availability to their transferred vehicles.
GROUP LEADER
THE ACADEMY OF CHARTER SCHOOLS
03.2017 - 05.2022
- Attended 2 yearly staff development meetings and workshops and applied information from those events into daily activities.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
MBA - Human Resource Management Concentration
University of Northern Colorado
Greeley, CO12-2025
Bachelor of Arts - Sociology, Psychology
University of Northern Colorado
Greeley, CO12.2023
Skills
- Leadership experience
- Adaptability
- Effective communication
- Problem solving
- Recordkeeping
- Office administration
- Payment verification
- Paperwork drafting
- Administrative tasks
Awards
Certificate of recognition in the college of humanities and social sciences
Certification
Colorado Notary Public
Digital Marketing Certification
Timeline
Management Assistant
CarMax
12.2024 - Current
BUSINESS OFFICE ASSOCIATE
CARMAX
06.2021 - 12.2024
GROUP LEADER
THE ACADEMY OF CHARTER SCHOOLS
03.2017 - 05.2022
MBA - Human Resource Management Concentration
University of Northern Colorado
Bachelor of Arts - Sociology, Psychology
University of Northern Colorado
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