Tatiana Perry
Fernley,NV
Summary
Dynamic Store Manager with a proven track record at Exotic Kicks and More, excelling in customer service and problem-solving. Enhanced team performance through effective training and innovative merchandising strategies, driving significant sales growth. Skilled in inventory management and fostering customer loyalty, ensuring a thriving retail environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Exotic Kicks and More
02.2021 - 08.2024
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing excess.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Analyzed sales data to identify trends, informing strategic decision-making for promotions.
- Cultivated positive relationships with customers, fostering loyalty through excellent service.
- Coordinated store events and promotions, driving foot traffic and increasing brand awareness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Store Manager's Assistant
Threadz Fashion
04.2018 - 03.2021
- Assisted in managing inventory levels and ensuring stock availability across all departments.
- Coordinated team schedules, optimizing staffing to enhance customer service during peak hours.
- Supported implementation of marketing strategies to promote seasonal collections and increase foot traffic.
- Trained new staff on operational procedures and customer service standards to ensure consistent performance.
Education
High School Diploma -
Provo Canyon School
Provo, UT12.2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
Timeline
Store Manager
Exotic Kicks and More
02.2021 - 08.2024
Store Manager's Assistant
Threadz Fashion
04.2018 - 03.2021
High School Diploma -
Provo Canyon School