Hi, I’m
Tatiana Portillo
Customer Service Supervisor
Gardena,CA
Summary
Astute Customer service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. An Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
Work History
Airport Terminal Services, ATS
Customer Service Representative Supervisor
2018.05 - Current (6 years & 4 months)
Job overview
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Provided administrative support to management staff, contributing to overall office productivity.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
De La Pena Dental Group
Dental Assistant Appointment Scheduling
2021.04 - 2022.11 (1 year & 7 months)
Job overview
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Enhanced practice efficiency by streamlining appointment scheduling and record-keeping processes.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily.
Pizzahut
Manager
2014.06 - 2018.05 (3 years & 11 months)
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed around 30+ incoming calls a day
Education
Los Angeles School of Dental Assisting , Los Angeles, CA
No Degree from Dental Assisting
04.2021
Beverly High School , Los Angeles, CA
High School Diploma
06.2012
Skills
- Team coaching
- Microsoft Office
- Data Entry
- Inbound and outbound calls
- Continuous Improvement
- Administration and Operations
- Appointment Scheduling
- Organizational Skills
- Attention to Detail
- Typing speed 45+ WPM
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant Appointment Scheduling
De La Pena Dental Group
2021.04 - 2022.11 (1 year & 7 months)
Customer Service Representative Supervisor
Airport Terminal Services, ATS
2018.05 - Current (6 years & 4 months)
Manager
Pizzahut
2014.06 - 2018.05 (3 years & 11 months)
Los Angeles School of Dental Assisting
No Degree from Dental Assisting
Beverly High School
High School Diploma
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