Tatiana Robinson
Josephine,TX
Summary
Top-notch Customer Service Representative with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
6
6
years of professional experience
Work History
RelationShip Banker
Bank of America
08.2022 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
Home Model attendant
Astoria Homes
02.2022 - Current
- Manage and show builder home models
- Provide property information to realtors and potential home buyers
- Organize client data and take detailed notes
Mobile nail tech
Cherry
01.2021 - 08.2022
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
CSR
G.C Services
03.2018 - 12.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
Education
Richland Community College
Richardson, TX03.2011
Skills
- Problem Solving
- Effective Communication skills
- Detailed oriented
- Compassionate and empathetic
- ATM Balancing
- Client Inquiry Management
- Financial Processes Understanding
Timeline
RelationShip Banker
Bank of America
08.2022 - Current
Home Model attendant
Astoria Homes
02.2022 - Current
Mobile nail tech
Cherry
01.2021 - 08.2022
CSR
G.C Services
03.2018 - 12.2019
Richland Community College
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