Aaliyah Stokes
Marysville,United States
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Relationship Banker
Bank of America
Everett, Washington
03.2023 - Current
- Assist clients with financial solutions, achieving measurable growth in customer satisfaction.
- Identify and resolve client issues, enhancing overall service efficiency and client retention.
- Collaborate with team members to exceed targets, driving substantial revenue growth.
- Provide personalized financial advice, leading to improved client financial health and loyalty.
- Conducted regular inspections to ensure optimal functionality of ATMs.
- Managed inventory of cash and supplies for ATM operations.
- Ensured compliance with security protocols during cash replenishment activities.
- Assisted clients with account openings and financial product inquiries.
- Educated customers on banking services and digital tools for convenience.
- Promoted bank products through effective communication and relationship building.
- Processed transactions accurately while ensuring compliance with regulations.
Front Desk Agent
La Quinta Inn & Suites
Marysville, United States
11.2022 - 02.2023
- Managed guest check-ins and check-outs, ensuring smooth operations and high guest satisfaction.
- Handled reservations and cancellations, maintaining accurate records and optimizing room occupancy.
- Collaborated with housekeeping and maintenance to address guest needs and ensure room readiness.
Barista
Starbucks Coffee Company
Lynnwood, United States
01.2022 - 01.2023
- Prepare and serve beverages to customers, ensuring quality and consistency.
- Enhanced customer satisfaction.
- Developed strong multitasking skills.
- Addressed customer concerns promptly.
Education
Associate's - Business Admin
Everett Community College
Everett 03.2024 - 01.2026
Skills
- Customer Service
- Time Management
- Problem Solving
- Teamwork
- Communication
- Regulatory compliance
- ATM maintenance proficiency
- Team collaboration
- Relationship management
- Problem resolution
Personal Information
Title: Banker
Timeline
Associate's - Business Admin
Everett Community College
03.2024 - 01.2026
Relationship Banker
Bank of America
03.2023 - Current
Front Desk Agent
La Quinta Inn & Suites
11.2022 - 02.2023
Barista
Starbucks Coffee Company
01.2022 - 01.2023