Tatiana Rodgers
Coral Springs
Summary
Hardworking and passionate candidate with strong organizational and leadership skills eager to secure a position in a growing field. Ready to help my team achieve the company's goal and values. Dedicated team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, engaging coworkers, and contributing to the company's success. Proficient in computer and multi-tasking skills and able to function in a fast paced environment.
Overview
11
11
years of professional experience
Work History
Mail Handler/Clerk
United States Postal Service
01.2018 - 03.2024
- Interfacing with the public about postal questions
- Properly routing mail for accurate distribution
- Operating mail machinery to sort packages and mail
- Safely driving postal vehicle along mail route and loading heavy items to and from delivery points
- Providing excellent customer service in store and along mail routes
- Organizing mail according to address before providing to carriers, repairing packages that have been damaged in transportation
- Working front counter to assist customers with: postage purchases, completed forms regarding changes of address, theft or loss, and special services.
Tax Credit and Hud Recertifications
Full Circle Communties
01.2020 - 02.2023
- Collect documents from tenant to process annual recertification
- Follow up phone calls and emails,
- Provide 30 day notice, as rent increases.
Recertification Specialist
Nan Mckay
12.2018 - 01.2020
- Processed recertification's
- Manage documents
- Make and answer phone calls
- Salesforce Team
Customer Support Specialist
Williams Preservation
06.2017 - 12.2018
- Provide telephone and internet based troubleshooting service to customers
- Scheduled technician services
- Processed credit card payments and escalated calls to management when necessary
- Provided follow up on services and orders
- Data entry and research
- Documented information into the call tracking system and ensured effective communication at all levels.
Assistant Floor Supervisor
Kroger
01.2016 - 06.2018
- Ensure customer satisfaction through clear communication and quick response
- Setting high safety standards through reinforcement of staff education, promoted a happy work environment through positive performance recognition
- Assisted with ordering inventory and quality control
- Solved customer disputes through empathy and awareness, exceeded sales goals by drastically reducing loss and waste
- Supervised staff with: cash management, receiving and ordering merchandise, creating schedules, resolving customer issues, organizing store floor
- Handled administrative tasks: answering phones, assisted with opening and closing paperwork.
Administrative Assistant/Receptionist
Guardian Ad Litem Services
02.2013 - 06.2015
- Working directly with internal and external staff, coordinating multiple projects simultaneously
- Answer multi-line telephone system, handling catering and any meeting needs
- Data entry, managing written communication, and clerical needs in this deadline-driven environment, confidential reporting to executive staff
- Availability off hours and short notice
- Arranging meetings and travel, greeting guests upon arrival
- Filing paperwork, setting appointments, sorting mail and general office housekeeping.
Education
High School Diploma -
Larkin High School
Elgin, IL05.2013
Skills
- Typing
- Clerical Experience
- Supervising Experience
- Multi-line Phone Systems
- Office Management
- Medical Scheduling
- Sales
- Load & Unload
- Accounting
- Front Desk
- Microsoft Outlook
- Medical Office Experience
- Personal Assistant Experience
- Phone Etiquette
- Computer Operation
- Microsoft Office Suite
Timeline
Tax Credit and Hud Recertifications
Full Circle Communties
01.2020 - 02.2023
Recertification Specialist
Nan Mckay
12.2018 - 01.2020
Mail Handler/Clerk
United States Postal Service
01.2018 - 03.2024
Customer Support Specialist
Williams Preservation
06.2017 - 12.2018
Assistant Floor Supervisor
Kroger
01.2016 - 06.2018
Administrative Assistant/Receptionist
Guardian Ad Litem Services
02.2013 - 06.2015
High School Diploma -
Larkin High School
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