JESSICA JEAN-BAPTISTE
Overview
15
15
years of professional experience
Work History
Mail Handler/Clerk
USPS
11.2020 - Current
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures
- Maintained a clean and organized workspace to facilitate efficient mail handling processes
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly
- Maximized workplace safety with proper handling techniques for heavy or oversized packages
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times
- Utilized physical strength to move mail and packages of varying sizes and weights
- Followed safety protocols while handling and sorting mail for personal safety purposes
- Inspected mail for damages and took appropriate action to deliver in good condition
- Used automated mail processing equipment to sort and collate mail
- Loaded letters onto processing equipment, removed non-processable letters , and maintained continuous sorting feed
- Processed incoming and outgoing mail in accordance with postal regulations.
Lead Locker Room Attendant
Icon Brickell Spa
09.2016 - 11.2020
- Greeted guests at front desk and managed check in and out process
- Managed escalations and complaints to management
- Enhanced customer satisfaction by maintaining a clean and organized locker room environment
- Collaborated with team members to ensure consistent high-quality service across all areas of the facility
- Aided in maintaining accurate inventory levels, ordering supplies as needed to avoid stockouts or excesses
- Conducted regular inspections of locker room facilities, identifying necessary repairs or improvements for optimal functionality
- Proactively monitored activity within the locker room area, intervening when necessary to maintain a peaceful atmosphere conducive to relaxation and wellbeing
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents
- Handled customer complaints in a professional and courteous manner
Manager / Crew Member
Papa John's Pizzeria
01.2009 - 07.2017
- Maintained current knowledge of store promotions and highlighted sales to customers
- Provided training to team members and ensured compliance with all policies and procedures
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Managed and motivated employees to be productive and engaged in work
- Resolved staff member conflicts, actively listening to concerns , and finding appropriate middle ground
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Promoted a positive work environment through effective communication and teamwork among staff members
Education
Bachelor of Applied Science in Supervision and Management - Supervision and Management
Miami Dade College
Miami, FL12.2019
Associates of Arts in Political Science - Political Science
Miami Dade College
Miami, FL05.2015
Diploma -
North Miami Senior High School
Miami, FL05.2010
Certificates Licenses
- Business Management
- Hospitality & Tourism Management
Timeline
Mail Handler/Clerk
USPS
11.2020 - Current
Lead Locker Room Attendant
Icon Brickell Spa
09.2016 - 11.2020
Manager / Crew Member
Papa John's Pizzeria
01.2009 - 07.2017
Bachelor of Applied Science in Supervision and Management - Supervision and Management
Miami Dade College
Associates of Arts in Political Science - Political Science
Miami Dade College
Diploma -
North Miami Senior High School