Jalin Hines
80 McClellan Street Apt 7p,Bronx,NY
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Expert retail sales professional offering (4) years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Postal Clerk/Mail Handler
United States Postal Sevice
New York, NY
10.2025 - 12.2025
- Processed incoming and outgoing mail using automated sorting systems.
- Provided exceptional customer service by assisting patrons with inquiries and package tracking.
- Managed cash transactions efficiently, ensuring accurate handling of postal fees.
- Coordinated with team members to optimize mail distribution routes and schedules.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
Patient Care Associate
Albany Medical Center Hospital
Albany, NY
08.2022 - 07.2023
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Reduced patient anxiety through effective communication and active listening skills.
- Assisted nurses in administering medications, monitoring vital signs, and recording medical histories for accurate patient records.
- Streamlined workflows by maintaining a well-organized and efficiently run unit, ensuring timely completion of tasks.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient''s needs.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
Vehicle Prep Specialist
Telsa
Mount Kisco, NY
01.2022 - 06.2022
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Sales/Cashier Team Lead
Forever 21
The Bronx, NY
09.2019 - 05.2021
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Ensured smooth transactions with the use of point-of-sale systems and cash registers.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
- Contributed to store growth by participating in promotional events and engaging with potential customers.
Sales/Stock Room Associate
Macy's
New York, NY
05.2019 - 05.2021
- Enhanced stock room efficiency by implementing a streamlined inventory management system.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Supported store''s visual merchandising efforts, assembling display fixtures and arranging products according to planograms provided by managers or merchandisers.
Education
No Degree - Criminal Science
Queensborough Community College of The City University of New York
Oakland Gardens, NY05.2028
Skills
- Healthcare operations
- Clinical Quality Program Standards
- Care Plan Management
- Behavior redirection
- Multitasking ability
- Microsoft MyAnalytics
- Performance Analysis
- Workplace safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Post office operations
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
- NCPCT - Patient Care Technician
- CPCT/A - Patient Care Technician/Assistant
- CNA - Certified Nursing Assistant
Timeline
Postal Clerk/Mail Handler
United States Postal Sevice
10.2025 - 12.2025
Patient Care Associate
Albany Medical Center Hospital
08.2022 - 07.2023
Vehicle Prep Specialist
Telsa
01.2022 - 06.2022
Sales/Cashier Team Lead
Forever 21
09.2019 - 05.2021
Sales/Stock Room Associate
Macy's
05.2019 - 05.2021
No Degree - Criminal Science
Queensborough Community College of The City University of New York