Tatiana Rodriguez
Bayamon,Puerto Rico
Summary
Recent college graduate with hands-on marketing experience in content marketing, content creation, social media management, and email marketing. Contains knowledge in Canva, Mailchimp, and Sendinblue. Possess a B.S. in Marketing from the University of Puerto Rico-Aguadilla. Excellent problem-solving skills and ability to perform well in a team.
Overview
7
7
years of professional experience
Work History
Case Manager
IEM
02.2023 - Current
- Contacting applicants for The PR-HAP (Puerto Rico Homeowner's Assistance Program) to verify what assistance the applicant is requesting.
- Verifying information is correct and current in applications for PRHAP.
- Connecting with applicants through multiple streams of communication; phone calls, e-mails, and text messages.
- Responsible for viewing applications for quality, comprehensiveness, documenting, and communicating with applicants.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Social Media Manager
USCG MWR
09.2022 - 05.2023
- Created engaging content to catch attention of potential customers.
- Conducted daily updates to social media profiles to boost the company's online presence.
- Created informative and entertaining posts for clients' Facebook and Instagram pages.
- Responded to comments, posts, and questions from various channels.
- Maintained continuous checks on Facebook and Instagram metrics, optimizing and enhancing campaigns based on current trend data.
- Created customized marketing materials to increase event awareness.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Created social media content with consistent content and tone.
- Created multiple flyers for the MWR to keep its audience informed with relevant and important news and updates.
- Maintained expert-level skills in digital platforms such as Facebook and Instagram platforms.
Child & Youth Program Assistant
Army Garrison
02.2020 - 05.2020
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
Receptionist
Hand & Stone
08.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Resident Supervisor
CoreCivic
05.2018 - 05.2019
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
Education
Bachelor of Science - Marketing
University of Puerto Rico
Aguadilla, PR12.2022
Skills
- Time Management
- Content Creation
- Social Media Management Experience
- Detail Oriented
- Social Media Engagement
- Effective Organization
- Bilingual: English & Spanish
- Multitasking
- Resource Coordination and Allocation
- Over Communication
- Scheduling
- Positive Attitude
Timeline
Case Manager
IEM
02.2023 - Current
Social Media Manager
USCG MWR
09.2022 - 05.2023
Child & Youth Program Assistant
Army Garrison
02.2020 - 05.2020
Receptionist
Hand & Stone
08.2019 - 02.2020
Resident Supervisor
CoreCivic
05.2018 - 05.2019
Bachelor of Science - Marketing
University of Puerto Rico
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