Tatiana Short
San Antonio,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable IT, and 2 years of IT Project Management expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer Systems Architect
Department of Defense
07.2019 - Current
- Providing Tier 2 and 3 on-site and remote support for computer servers supporting tools that handles IC Messaging
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Confer with users and/or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Prepare evaluations of software or hardware, and recommend improvements or upgrades
- Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, and funding.
- Provided technical leadership to team members during system design.
- Analyzed and interpreted data to identify trends and recommend improvements.
PC Field Support Specialist
CyberCore Technologies. Maryland
11.2018 - 07.2019
- Provided Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Install and configure new equipment, including operating software or peripheral equipment.
IT Field Technician
Transquest Federal
05.2018 - 10.2018
- Provided Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Install and configure new equipment, including operating software or peripheral equipment.
Education
Master of Science - IT Project Management
University of Maryland Global Campus
12.2022
Bachelor of Science - Computer Technology
Bowie State University
05.2018
Skills
- Team management
- Microsoft Project
- IT Desktop Support
- Customer Service
- Documentation (SOP & COOP)
- Research
- Troubleshooting
- Project Planning
- Risk mitigation
- CompTIA Security Certification
Certification
- Security+, CompTia - Nov2020
Timeline
Computer Systems Architect
Department of Defense
07.2019 - Current
PC Field Support Specialist
CyberCore Technologies. Maryland
11.2018 - 07.2019
IT Field Technician
Transquest Federal
05.2018 - 10.2018
Master of Science - IT Project Management
University of Maryland Global Campus
Bachelor of Science - Computer Technology
Bowie State University
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