Summary
Education
Overview
Work History
Timeline
Skills
Hi, I’m

Tatiana Tchoutang

Herndon,VA
Tatiana Tchoutang

Summary

Dynamic and reliable professional with a strong background in customer service at CVS/ Walgreens Pharmacy. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and inventory management, while fostering positive relationships with diverse groups. Committed to creating welcoming environments that encourage repeat business and student engagement.

Experienced with educational support, fostering positive student interactions and aiding in lesson delivery. Utilizes effective communication to facilitate learning and support classroom management. Knowledge of instructional methodologies and student engagement strategies.

Education

Northern Virginia Community College
Annandale, VA

High School Diploma from Information Technology
2026

Overview

2024
years of professional experience

Work History

CVS Pharmacy

Sales Associate
12.2022 - 03.2023

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Hopkins Innovative

Assistant Teacher
01.2022 - 01.2023

Job overview

  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Provided one-on-one and group-based learning support focused on student progress.

Walgreens Boots Alliance

Shift Leader
01.2020 - 01.2022

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

Chesterbrook Academy

Assistant Teacher
2023 - 2025 (2 education.years_Label)

Job overview

  • Enhanced student development by incorporating interactive activities in the classroom.
  • Coordinated student supervision during lunch, recess, and daily transitions.
  • Enforced classroom regulations to ensure a safe and supportive educational setting.
  • Ensured accuracy in maintaining daily reports, meal counts, and attendance logs.

Timeline

Sales Associate

CVS Pharmacy
12.2022 - 03.2023

Assistant Teacher

Hopkins Innovative
01.2022 - 01.2023

Shift Leader

Walgreens Boots Alliance
01.2020 - 01.2022

Assistant Teacher

Chesterbrook Academy
2023 - 2025 (2 education.years_Label)

Northern Virginia Community College

High School Diploma from Information Technology

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Flexible schedule
  • Adapt to diverse groups

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