Tatiana Tejada
Lauderhill,FL
Summary
Dynamic Operations Manager with a proven track record at The Gap, enhancing customer satisfaction and streamlining supply chain efficiency. Expert in financial budgeting and fostering team collaboration. Successfully implemented marketing strategies, boosting brand awareness. Known for exceptional customer service under pressure and adept time management skills.
Overview
18
18
years of professional experience
Work History
Property Manager
Undisclosed
01.2022 - 06.2024
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced renters satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
- Monitored competitor activity to stay ahead of trends within the vacation rental industry.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for owners and maintaining property aesthetics.
- Streamlined property management processes for increased efficiency and improved guest experiences.
- Expenses reporting - Accounts Receivable
- Handle complaints and maintenance requests
- Handle chargeback claims, refunds, and payments.
- Quality control of guest reservation agents
Owner Operator - Property Manager
Self-employeed
01.2012 - 12.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Handled customer requests, questions, and concerns.
- Weekly inspection of vacant properties
- Keeping an organized weekly, monthly, and yearly calendar of events.
- Handled inventory of supplies and distributed to properties.
- Maintain constant contact with owners regarding property and rental agreements. Excellent customer service even under pressure
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Operations Manager
The Gap
04.2006 - 09.2011
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
Education
Associate of Arts - Fashion Marketing
Tobe-Coburn School For Fashion Careers
New York, NYBachelor of Arts - Business Administration And Management
Marymount Manhattan College
New YorkDiploma in Paralegal Studies - Legal Studies
New York University
New York, NYMBA - Business Administration
University of Phoenix
Online06-2007
Skills
- Customer service-focused
- Financial budgeting and reporting
- Entrepreneurial
- Vendor relationship management
- Marketing and promotion
- Retail operations
- Problem resolution
- Team collaboration
- Excellent Customer Service even under pressure
- Time Management
- Account Management
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Undisclosed
01.2022 - 06.2024
Owner Operator - Property Manager
Self-employeed
01.2012 - 12.2021
Operations Manager
The Gap
04.2006 - 09.2011
Associate of Arts - Fashion Marketing
Tobe-Coburn School For Fashion Careers
Bachelor of Arts - Business Administration And Management
Marymount Manhattan College
Diploma in Paralegal Studies - Legal Studies
New York University
MBA - Business Administration
University of Phoenix
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