Tatiana Tincul
Greenwood Lake,NY
Summary
Dynamic administrative professional with experience in data entry and customer service. Proven ability to enhance team productivity through effective communication and organization. Skilled and adept at resolving complex issues, fostering strong client relationships while maintaining confidentiality and professionalism.
Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Administrative Assistant
Italian Citizenship Assistance
07.2023 - 03.2025
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times.
- Managed incoming and outgoing mail.Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Edited and proofread documents for accuracy and completeness
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Eni Plenitude
01.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor Of Applied Arts - Foreign Languages And Literatures
Roma Tre University
ItalySkills
- Customer service
- Dedicated team player
- Professional Communication
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
Languages
Italian
Native or Bilingual
English
Professional Working
Romanian
Limited Working
Russian
Elementary
Timeline
Administrative Assistant
Italian Citizenship Assistance
07.2023 - 03.2025
Customer Service Representative
Eni Plenitude
01.2022 - 09.2022
Bachelor Of Applied Arts - Foreign Languages And Literatures
Roma Tre University
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