Tatiana Torres
Newark
Summary
Meticulous Intentional critical thinker and team collaborator that consistently brings fresh perspective to the table. I readily adapt to change bringing solid expertise in handling correspondence and managing deliveries. I am highly dependable, create innovative solutions and have a strong track record of creating high performing teams that build long -lasting client relationships.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Area manger
Amazon
Eatontown
04.2020 - Current
- Developed strategies for increasing sales, market share and customer satisfaction.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Identified business opportunities by analyzing consumer trends within local markets.
- Supervised business functions, employee staffing, customer retention and financial accountability for store.
Food & Beverage Manager
Greenbrier Resort
White Sulphur Springs
06.2019 - 04.2020
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
Dietary Assistant Supervisor
Clara Mass Medical Center
Newark
02.2019 - 06.2019
- Prepared reports regarding departmental activities including budget analysis, personnel issues.
- Managed budgeting processes related to food purchasing and labor costs.
- Implemented corrective actions when necessary to ensure quality standards were met.
Training Specialist
OTG
Newark
01.2017 - 01.2019
- Researched industry trends and best practices related to corporate learning and development initiatives.
- Identified areas for improvement within existing training programs and provided recommendations for change.
- Collaborated with internal stakeholders on the design and implementation of customized learning solutions.
Assistant Administrative Manager
Agave
Fort Myers
08.2016 - 01.2017
- Ensured accuracy of data entry into various computer programs such as spreadsheets, databases, and financial tracking systems.
- Assisted with budget preparation activities by providing cost analysis reports.
- Assisted in the development of administrative policies and procedures to ensure organizational efficiency.
Customer Service Representative
Red Ventures
Fort Mill
11.2015 - 08.2016
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Science - Food And Beverage / Hospitality Management
Johnson & Wales University
Charlotte, NC 09.2011 - 05.2015
Skills
- Production data analysis
- Quality assurance
- Profit maximization
- Process improvement
- Budget management
- Contract negotiation
- Sales strategy
- Deadline oriented
- Account resolution
- Conflict management
- Workflow management
- Project management
- Client relations and retention
- Cross-functional collaboration
- Customer relationship management (CRM)
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Area manger
Amazon
04.2020 - Current
Food & Beverage Manager
Greenbrier Resort
06.2019 - 04.2020
Dietary Assistant Supervisor
Clara Mass Medical Center
02.2019 - 06.2019
Training Specialist
OTG
01.2017 - 01.2019
Assistant Administrative Manager
Agave
08.2016 - 01.2017
Customer Service Representative
Red Ventures
11.2015 - 08.2016
Bachelor of Science - Food And Beverage / Hospitality Management
Johnson & Wales University
09.2011 - 05.2015