Tatiana Tosado
Maitland
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 437 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. Energetic Property Manager offering a wealth of experience in property inspections and ensuring curbside appeal. Hardworking, educated, and willing to go the extra mile to complete any task.
Overview
10
10
years of professional experience
Work History
Community Manager
Greystar
11.2023 - Current
- Manager 437 unit property
- Class A Luxury apartment
- Lease up experience
- Developed community engagement strategies to enhance member interaction and satisfaction.
- Coordinated online and offline events to foster relationships within the community.
- Monitored social media channels for feedback, addressing concerns promptly and effectively.
- Mentored new team members on best practices for community management and engagement tactics.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Implemented process improvements that reduced turnaround time and increased service quality.
Property Manager
Cushman & Wakefield
08.2019 - 11.2023
- Class A Luxury Apartments Experience
- Large Property Lease Up Experience
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Trained and motivated leasing staff during bi-monthly trainings.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Server
Loews Sapphire Falls
11.2017 - 12.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained incoming staff regarding restaurant's practices, culture and procedures.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Delivered quality service by creating warm and welcoming environment.
- Verified meal contents against orders to prevented delays by quickly addressing and correcting problems.
- Answered telephones and completed financial transactions for other team members.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Supported needs of over 50 - person wait staff who attended to specific needs of countless customers daily for high end restaurant with social relevancy and intentionality
Server
Buffalo Wild Wings
08.2015 - 09.2016
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set dining tables according to type of event and service standards.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Cleared, cleaned and set tables in quiet and efficient manner.
- Restocked salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
Education
High School Diploma -
Olympia High School, Apopka Vineland Rd
Orlando, FL2014
Skills
- Grounds and Facility Inspection
- Tenant and Owner Liaising
- Property Service Contract Administration
- Codes Compliance
- Financial Reporting
- Client Relations
- Budget Preparation
- Deposits Management
- Social Media Engagement
- Employee Motivation and Guidance
- Creative and Adaptable
- Rent Pricing Optimization
- Capital Projects Management
- Community engagement
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Community Manager
Greystar
11.2023 - Current
Property Manager
Cushman & Wakefield
08.2019 - 11.2023
Server
Loews Sapphire Falls
11.2017 - 12.2019
Server
Buffalo Wild Wings
08.2015 - 09.2016
High School Diploma -
Olympia High School, Apopka Vineland Rd