Tatiana Truvillion
Summary
A dedicated employee who is known for punctuality, devotion to customer satisfaction, composure in stressful situations, and is pursuing employment options where good customer service, safety skills, and a positive attitude will make a difference.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Love N Memories LLC
Sugar Land, TX
11.2022 - Current
- Maintained a clean and well-organized environment for client happiness and safety
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Responded to client requests in a timely and compassionate manner
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
Guest Service Representative
Fairfield Inn & Suites By Marriott
New York, NY
02.2020 - 10.2022
- Collaborated with staff to meet incoming guests' needs, smooth check-in processes, and maximize satisfaction
- Reserved guest rooms over the phone, in person, and via computer for travelers and provided confirmations
- Welcomed guests on arrival, displaying a professional and friendly approach
- Resolved guest complaints and discrepancies promptly and courteously
Cashier/Cook
Chic-Fil-A
Slidell, LA
04.2018 - 12.2019
- Maintained excellent customer service and a positive attitude toward customers, clients, and co-workers
- Delivered a high level of customer service to patrons using active listening and engagement skills
- Accepted cash and credit card payments, issued receipts, and provided change
- Followed the kitchen policies, procedures, and service standards
Education
High School Diploma -
Salmen High School
Slidell, LA05.2019
Skills
- First-Aid/CPR
- Customer Service
- Critical Thinking
- Conflict Management
- Patient Safety Management
- Teamwork
Certification
- CPR
- AED
- First-Aid
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Love N Memories LLC
11.2022 - Current
Guest Service Representative
Fairfield Inn & Suites By Marriott
02.2020 - 10.2022
Cashier/Cook
Chic-Fil-A
04.2018 - 12.2019
High School Diploma -
Salmen High School