Tatiana Verbitskaia
Rocklin,CA
Summary
Accomplished banking professional work experience more than 10 years, focused on enhancing customer satisfaction and fostering robust client relationships. Skilled in Quality Assurance and Excellent Communication, achieved significant improvements in operational efficiency and compliance. Demonstrated expertise in client services and problem-solving, contributing to substantial growth in client base and retention. Positive, upbeat, and results-oriented, I excel in delivering exceptional customer service and managing financial transactions with precision. Knowledge of banking regulations and financial products combined with proficiency in data entry and cash handling. Dedicated to contributing to organizational success through accurate financial management and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Specialist for Corporate and Personal Clients
NS Bank
Moscow, Russia
12.2015 - 10.2023
- Assisted clients with issues or requests.
- Conducted cash and key audits for controls and compliance.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Monitored performance and completed performance appraisals for reports.
- Improved cash management practices, ensuring accurate accounting and reconciliation of transactions.
- Developed strong relationships with clients, fostering trust and loyalty to the bank.
- Contributed to the growth of the bank''s client base through exceptional service delivery and relationship building efforts.
- Achieved compliance with all regulatory requirements through diligent review of internal policies and protocols.
- Spearheaded initiatives aimed at improving employee morale and reducing staff turnover rates within the bank operations team.
- Streamlined bank operations by implementing efficient processes and procedures.
- Collaborated with IT department to enhance system capabilities, streamlining daily tasks for improved efficiency.
- Enhanced customer satisfaction with timely resolution of issues and concerns.
- Facilitated communication between different departments within the bank, promoting a collaborative work environment conducive to success.
- Continuously evaluated the effectiveness of implemented processes, making adjustments as necessary to further enhance operational efficiency and customer satisfaction.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported financial director with special projects and additional job duties.
Bank Officer
Joint Stock Company MOSCOVSKIY OBLASTNOI BANK
Moscow, Russia
04.2010 - 12.2015
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
Education
Economics - Finance And Credit
Novosibirsk State University of Economics
Novosibirsk, Rossia12.2009
Skills
- Customer Relations
- Client Services
- Professional Demeanor
- Self-directed mindset
- Willing to Learn
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Excellent Communication
- Prioritizing and Planning
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Languages
Russian
Native or Bilingual
Timeline
Specialist for Corporate and Personal Clients
NS Bank
12.2015 - 10.2023
Bank Officer
Joint Stock Company MOSCOVSKIY OBLASTNOI BANK
04.2010 - 12.2015
Economics - Finance And Credit
Novosibirsk State University of Economics