Tatiana Waterman
Palm Harbor,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified clinical medical assistant
Adventhealth medical group primary care
10.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Front office assistant
Adventhealth medical group primary care
02.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Sales Associate
Burlington Coat Factory
10.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Assistant Mananger
Locker room by lids
05.2020 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Associate
Journey’s
07.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Bloomingdale’s specialist
Macy’s credit & customer service
03.2020 - 05.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Mobile Expert
Tmobile
06.2019 - 02.2020
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Camp Teen Leader
YMCA Greater Palm Harbor
05.2017 - 12.2019
- Empowered fellow Teen Leaders to take ownership of their projects by providing constructive feedback during planning stages to ensure successful outcomes.
- Developed leadership skills in peers through mentoring and coaching sessions.
- Implemented creative problem-solving techniques during team meetings, resulting in more efficient decision-making processes.
- Promoted teamwork among members through regular team-building exercises that encouraged collaboration and trust-building activities.
- Created a safe space for open dialogue about relevant topics affecting teens, fostering empathy and understanding among members.
- Managed project timelines and delegated tasks effectively, ensuring timely completion of group objectives.
Sales Associate/ Guest Services Associate
Target
12.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales associate
Lids Lockeroom
11.2017 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Sales Associate/ Assistant manager
Payless Shoesource
10.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Membership Specialist
Ymca North Pinellas
08.2017 - 11.2017
- Collaborated with other departments to provide seamless support for all member-related inquiries and issues.
- Monitored membership trends and reported on key performance metrics during monthly team meetings, helping inform future strategies.
- Developed targeted marketing campaigns to attract new prospective members, resulting in a growth in membership numbers.
- Developed a deep understanding of industry trends, allowing for more informed decision-making when it came to expanding or adjusting membership offerings in response to shifting dynamics within the field at large.
- Conducted thorough research to identify potential new membership benefits, leading to increased member satisfaction.
- Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
- Offered personalized assistance to members seeking specific resources or services within the organization, demonstrating genuine care for their needs.
- Enhanced membership retention by developing strong relationships with members and understanding their preferences.
- Collaborated effectively with colleagues across different departments such as marketing or finance when required in order to ensure that our efforts were strategically aligned with overall organizational objectives.
Cashier
Auntie Anne’s Pretzels
11.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Nursing
Louisiana State University of Alexandria
Alexandria, LAHigh School -
Tarpon Springs High School
06.2015
Skills
- Spanish language
- Customer service skills
- HIPAA Compliance
- Immunization Administration
- Vital signs monitoring
- Patient Scheduling
- Appointment Setting
- Inventory Management
- Medical Terminology
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Team Leadership
- Cash Handling
References
Available upon request
Accomplishments
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Certified clinical medical assistant
Adventhealth medical group primary care
10.2024 - Current
Sales Associate
Burlington Coat Factory
10.2023 - 08.2024
Sales Associate
Journey’s
07.2023 - 10.2023
Front office assistant
Adventhealth medical group primary care
02.2022 - Current
Assistant Mananger
Locker room by lids
05.2020 - 12.2023
Bloomingdale’s specialist
Macy’s credit & customer service
03.2020 - 05.2020
Mobile Expert
Tmobile
06.2019 - 02.2020
Sales Associate/ Guest Services Associate
Target
12.2018 - 05.2019
Sales associate
Lids Lockeroom
11.2017 - 01.2019
Sales Associate/ Assistant manager
Payless Shoesource
10.2017 - 11.2018
Membership Specialist
Ymca North Pinellas
08.2017 - 11.2017
Camp Teen Leader
YMCA Greater Palm Harbor
05.2017 - 12.2019
Cashier
Auntie Anne’s Pretzels
11.2016 - 08.2017
High School -
Tarpon Springs High School
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
Bachelor of Science - Nursing
Louisiana State University of Alexandria
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