HEATHER PAIVA
Taunton,MA
Summary
Adept Medical Secretary with proven expertise in medical records management and strong organizational skills, honed at Steward Medical Group. Excelled in streamlining patient processing, enhancing data accuracy, and ensuring HIPAA compliance. Achieved a significant improvement in office efficiency and patient satisfaction through critical thinking and effective patient appointment coordination.
Overview
17
17
years of professional experience
Work History
Medical Secretary
Steward Medical Group (SMG) Paramount Primary Care
Raynham, MA
07.2024 - Current
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Coordinated referrals between primary care physicians and specialists as required.
- Performed data entry tasks related to patient information into various databases.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Ensured compliance with healthcare regulations and maintained patient confidentiality.
- Provided administrative support to medical staff, including data entry and document preparation.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
Medical Secretary
SMG Internal Medicine
Taunton, MA
04.2019 - 07.2024
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Coordinated referrals between primary care physicians and specialists as required.
Medical Secretary
SMG Infectious Disease
Taunton, MA
01.2008 - 04.2019
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Coordinated referrals between primary care physicians and specialists as required.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Performed data entry tasks related to patient information into various databases.
Education
High School Diploma -
Taunton High
Taunton, MA06-1993
Skills
- Insurance authorization management
- Strong organizational skills
- Phone reception
- Medical Records Management
- Office reception
- Patient appointment coordination
- Telephone Customer Support
- Critical thinking abilities
Timeline
Medical Secretary
Steward Medical Group (SMG) Paramount Primary Care
07.2024 - Current
Medical Secretary
SMG Internal Medicine
04.2019 - 07.2024
Medical Secretary
SMG Infectious Disease
01.2008 - 04.2019
High School Diploma -
Taunton High
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